Avinash Jadhav
Mumbai
Summary
Experienced and Performing Business Development and Sales Professional with proven ability to drive business expansion through aggressive sales initiatives that delivers revenue growth, market share and market penetration. Strategic thinker who can plan and implement business initiatives to support company's objectives. Possess strong acumen for building customer relationship, operation set up, team building and product development.
Overview
28
28
years of professional experience
Work History
HEAD INTERNATIONAL BUSINESS
RIYA TRAVEL & TOURS INDIA PVT. LTD
Mumbai
04.2012 - Current
- Drove business growth of 45% over two years through strategic relationship management with international clients.
- Executed vendor contracts in both Indian and international markets to enhance operational capabilities.
- Fostered retention of key accounts, ensuring alignment with customer needs and company objectives.
- Utilized strategic planning to penetrate key account customers effectively.
- Facilitated cross-departmental communication to uphold customer satisfaction and adherence to protocols.
- Pioneered New Distribution Capability (NDC) initiatives within the airline sector.
- Led product development for both air and non-air services to expand market offerings.
- Oversaw B2B online operations, including sales, operations, and product management, achieving growth of 20%.
HEAD OPERATIONS
ARIHANT TRAVEL SOLUTION PVT.LTD
Mumbai
04.2011 - 03.2012
- Established core business and operational frameworks for Sales, Business, Human Resources, Finance, Technology, Customer Service, and Online Department.
- Generated sales growth up to USD 1,000,000 through strategic initiatives.
- Forged partnerships with corporate clients and retail agents to enhance business development.
- Designed products aligned with market requirements to drive customer satisfaction.
MANAGER E-COMMERCE
CALLEO DISTRIBUTION TECHNOLOGIES PVT.LTD (WORLDSPAN/ GALILEO)
Mumbai
12.2006 - 03.2012
- Managed P & L, strategic planning, and business development for online markets in India.
- Achieved 33% business growth through effective team leadership and strategic initiatives.
- Introduced operational improvements, including backlog report automation and enhanced staff training.
- Established Key Performance Indicators across all online operating departments to measure success.
HEAD CUSTOMER SERVICE
ABACUS DISTRIBUTION SYSTEMS INDIA PVT.LTD.
Mumbai
01.1999 - 11.2006
- Managed Customer Service Department across India, ensuring operational efficiency.
- Developed escalation protocols to facilitate timely issue resolution.
- Reduced call abandonment rates through targeted initiatives.
- Established service level agreements to enhance customer service management.
- Tested products tailored for air and non-air services, ensuring quality standards.
- Led E-Ticket implementation project for Indian Airlines Command Centre.
- Acted as Sales Head during absence of Sales Manager, maintaining sales operations.
- Specialized in managing Teletype messages from Level 1 to Level 4.
ASSISTANT MANAGER
TRADE WINGS INDIA PVT.LTD.
Mumbai
01.1997 - 01.1999
- Managed the Ticketing operation.
- Developed SLAs and TAT to manage the customer service both Walk in as well as through emails and phone.
- Managed 24 by 7.
- Telesales establishment.
Education
DIPLOMA - SOCIAL MEDIA MARKETING
EASYSKILLZ
Mumbai01.2014
MASTER'S DEGREE -
INTERNATIONAL INSTITUTE OF CHURCH MANAGEMENT
Chennai01.2006
DIPLOMA - COMPUTER SCIENCE
INDO GERMAN INSTITUTE OF COMPUTER
Mumbai01.2000
BACHELOR OF ARTS - Economics
UNIVERSITY OF MUMBAI
Mumbai01.1998
DIPLOMA - INTERNATIONAL AIR AND TRAVEL MANAGEMENT
TRADE WINGS PVT .LTD.
Mumbai01.1998
Skills
- SALES
- BUSINESS DEVELOPMENT
- KEY ACCOUNT MANAGEMENT
- CUSTOMER SUPPORT
- PRODUCT MANAGEMENT
- CONTRACTING AND NEGOTIATING
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 01/26/76
- Nationality: Indian
- Marital Status: Married
Contacts
919833833899, connect@avinashjadhav.com
Timeline
HEAD INTERNATIONAL BUSINESS
RIYA TRAVEL & TOURS INDIA PVT. LTD
04.2012 - Current
HEAD OPERATIONS
ARIHANT TRAVEL SOLUTION PVT.LTD
04.2011 - 03.2012
MANAGER E-COMMERCE
CALLEO DISTRIBUTION TECHNOLOGIES PVT.LTD (WORLDSPAN/ GALILEO)
12.2006 - 03.2012
HEAD CUSTOMER SERVICE
ABACUS DISTRIBUTION SYSTEMS INDIA PVT.LTD.
01.1999 - 11.2006
ASSISTANT MANAGER
TRADE WINGS INDIA PVT.LTD.
01.1997 - 01.1999
DIPLOMA - SOCIAL MEDIA MARKETING
EASYSKILLZ
MASTER'S DEGREE -
INTERNATIONAL INSTITUTE OF CHURCH MANAGEMENT
DIPLOMA - COMPUTER SCIENCE
INDO GERMAN INSTITUTE OF COMPUTER
BACHELOR OF ARTS - Economics
UNIVERSITY OF MUMBAI
DIPLOMA - INTERNATIONAL AIR AND TRAVEL MANAGEMENT
TRADE WINGS PVT .LTD.
Similar Profiles
AVINASH JADHAVAVINASH JADHAV
HEAD INTERNATIONAL BUSINESS at RIYA TRAVEL & TOURS INDIA PVT. LTDHEAD INTERNATIONAL BUSINESS at RIYA TRAVEL & TOURS INDIA PVT. LTD
Avinash JadhavAvinash Jadhav
HEAD INTERNATIONAL BUSINESS at RIYA TRAVEL & TOURS INDIA PVT. LTDHEAD INTERNATIONAL BUSINESS at RIYA TRAVEL & TOURS INDIA PVT. LTD
Aniket PowaleAniket Powale
Manager - Visa Operation at Gilpin Tours & Travel Management (I) Pvt. Ltd. -Manager - Visa Operation at Gilpin Tours & Travel Management (I) Pvt. Ltd. -
Ishaan KumarIshaan Kumar
Senior Cloud Engineer at BounteousSenior Cloud Engineer at Bounteous
Antara GuhaAntara Guha
Senior Product Manager at JP Morgan ChaseSenior Product Manager at JP Morgan Chase