AVINASH JAGANNATH WAGHMODE
Badalapur
Summary
With a proven track record at Baudouin India, I excel in enhancing customer relationships and process improvement, significantly boosting operational efficiency. My expertise in maintenance and people management, coupled with a knack for problem-solving, has consistently driven positive outcomes in challenging environments.
Overview
28
28
years of professional experience
Work History
Manager Customer Support
Baudouin India
10.2023 - Current
- Company Overview: Baudouin is a European brand with a global presence and over 100 years of Engineering and innovation legacy
- Baudouin is a diesel engine manufacturer in India
- We manufacture industrial equipment and high-quality MHP / HHP diesel engines for generators and compressors
- As a Customer support Manager & taking care of aftermarket support for MHP/HHP engines supplied to different OEM’s in India as well as Product support at Abroad
- Engine Failure Diagnosis & Failure Parts Identification based on Initial Inspection identify the root cause of the failure
- Detailed Failure Analysis including Disassembly & Inspection of Failed Parts
- Collaboration with Engineering Teams to share findings and communicate with engineering and quality teams
- Quality Control of Replacement Parts including Parts Validation and Verification Testing
- Service History and Trend Analysis to keep detailed records of service histories and failure trends
- Post-Repair Performance Monitoring to ensure that all systems are functioning properly
- Customer Feedback and Quality Reporting to collect customer feedback regarding engine performance post-repair
- Warranty Management and Reporting to ensure that the failure is properly documented and reported to the manufacturer
- Training Management – Technical Training to OEM / Dealer field service team
- Baudouin is a European brand with a global presence and over 100 years of Engineering and innovation legacy
- Baudouin is a diesel engine manufacturer in India
- We manufacture industrial equipment and high-quality MHP / HHP diesel engines for generators and compressors
CRM Manager & CAMC Manager
Trident Services Private Limited
Mumbai
10.2019 - 10.2023
- Presently working as Service Manager Managing Solution business with Cummins India Ltd, Mumbai Form September 2020 till date
- Responsible for generation of business through CAMC, out of scope jobs, M&E contracts
- Attend customer meetings, understand their requirements, and prepare and submit commercial proposal accordingly
- Achieve / Exceed AOP of Key Accounts for the region reduction of receivables
- Responsible for managing the relationship and business strategies for less complex accounts
- Responsibilities include selling the organization's products to assigned business customers to achieve sales goals
- Responsible for driving safety culture within organization
- Measuring customer satisfaction level through NPS (Net Promoter Score)
- Proper deployment of service processes across the network like SDP
- Identifying areas of improvement and recommending process and product modifications
Manager – Whole goods sales & Service Operations
Powerica Limited
Mumbai
09.2016 - 09.2019
- Looking & Facilitated New engine & rebuild engine sales account along with Allied Product Sales
- Facilitate AMC sales in the region- Meeting with customer, which are out of fold & educate & resolve any issues
- Ensuring profitability of dealer setups and monitor their performance
- Proper deployment of service processes across the network like SDP
Manager LHP - Customer Support
Cummins India Limited
Pune
11.2012 - 11.2015
- Tracking & resolving customer/OEM complaints, escalations on issues of LHP Gensets
- Analysis & tracking of service parameters like MTTR
- Follow up for EDO execution at HO also providing the technical support
- Analyzing failures & reported emerging failure modes to plant Quality/ Engineering
Assistant Manager
Gmmco Ltd.
Mumbai
09.2011 - 11.2012
- Product Service Support for the west region
- Customer Support
Senior Service Engineer for Retail Division
M/s Sterling & Wilson Powergen Pvt. Ltd.
06.2011 - 09.2011
- Technical support to Diesel Generators for all ranges & also for the Dealer Support throughout the region
- Handling Genset Electronic controllers used for Genset application
- Disassembly and Assembly of Mahindra Navistar Diesel Engines
Senior Service Engineer
Aggreko Energy Rental India Pvt. Ltd.
02.2010 - 03.2011
- Inspection & Site survey
- Study the customer Load details
- Done the Installation & commissioning of Rental Genset
Senior Service Engineer
C.S. Diesel Engineering Pvt. Ltd.
02.2006 - 01.2010
- Project handle at Nirmal Lifestyle for a plant having capacity of 5 MW Power Generation
- Handling project and fault finding of Alternator and AVR
- Preparing maintenance schedule as per the running of engine
Junior Engineer
M/s Baroda Heat Up Controls Pvt. Ltd.
Baroda
05.2004 - 01.2006
- Carried out all types of Refractory Dry out and Heat up of furnaces
- Heat-up jobs executed in Cement, Glass Industries, Steel Plants, Refineries
Project Engineer/ Junior Engineer
M/s Alfa Electrotek
Mumbai
05.2002 - 04.2004
- Wiring & maintenance of fire protection and smoke detection systems
Technician Apprentice
Mumbai Port Trust
Mumbai
01.1997 - 01.1998
Education
Bachelor in Electrical Engineering -
Swami Vivekananda Institute of Management & Technology
Mumbai01.2019
Diploma in Electrical Engineering -
Rajaram Shinde Polytechnic
Chiplun01.1996
HSC -
Mumbai University
01.1993
SSC -
Mumbai University
01.1990
Skills
- Maintenance
- Process Improvement
- Customer Relationship Management
- Process Enhancement
- Value Analysis
- Customer Support
- Training & Development
- Cost Reduction
- Implementation of Quality System
- Influencing Skills
- People management
- Problem Solving & Decision Making
Languages
- Marathi
- Hindi
- English
Hobbies and Interests
- Music
- Travelling
Personal Information
- Date of Birth: 07/03/75
- Marital Status: Married
Technicaltrainings
- Training on Power Command Controller (P.C.C) at C.D.S.S, Erandwana, Pune.
- Inplant Training by Cummins MHP & HHP Diesel Engine at C.D.S. S. India Ltd. Erandwana, Pune.
- Training on Alternator at Cummins Generator Technology (STAMFORD) at Ahmednagar (M.S.)
- Training on HT Transformer of Merlin Gerin Ringmaster.
- Safety training from Usha Fire Safety Equipment’s (P) Ltd.
- Govt. Electrical Supervisor, License No. 32782 Dated 06/03/99, Mumbai, Maharashtra.
Accomplishments
- Awarded by Cummins leaderships, support for Railway segment for resolving issues under initial commissioning & trials for DEMU & POWERCAR'S running between Mumbai to different regions.
Timeline
Manager Customer Support
Baudouin India
10.2023 - Current
CRM Manager & CAMC Manager
Trident Services Private Limited
10.2019 - 10.2023
Manager – Whole goods sales & Service Operations
Powerica Limited
09.2016 - 09.2019
Manager LHP - Customer Support
Cummins India Limited
11.2012 - 11.2015
Assistant Manager
Gmmco Ltd.
09.2011 - 11.2012
Senior Service Engineer for Retail Division
M/s Sterling & Wilson Powergen Pvt. Ltd.
06.2011 - 09.2011
Senior Service Engineer
Aggreko Energy Rental India Pvt. Ltd.
02.2010 - 03.2011
Senior Service Engineer
C.S. Diesel Engineering Pvt. Ltd.
02.2006 - 01.2010
Junior Engineer
M/s Baroda Heat Up Controls Pvt. Ltd.
05.2004 - 01.2006
Project Engineer/ Junior Engineer
M/s Alfa Electrotek
05.2002 - 04.2004
Technician Apprentice
Mumbai Port Trust
01.1997 - 01.1998
Bachelor in Electrical Engineering -
Swami Vivekananda Institute of Management & Technology
Diploma in Electrical Engineering -
Rajaram Shinde Polytechnic
HSC -
Mumbai University
SSC -
Mumbai University
Similar Profiles
Melissa BaudouinMelissa Baudouin
Medical Receptionist9 at Marie BaudouinMedical Receptionist9 at Marie Baudouin
SANDHYA N RSANDHYA N R
Business Process Analyst at Autodesk India Pvt Ltd, Bangalore, IndiaBusiness Process Analyst at Autodesk India Pvt Ltd, Bangalore, India
Nikhil TyagiNikhil Tyagi
Senior Manager at Ericsson Global Services India Pvt. Ltd IndiaSenior Manager at Ericsson Global Services India Pvt. Ltd India