Dilip Gupta

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Company overview : MULTIVAC is one of the leading providers worldwide of packaging solutions for food products of all types, life science and healthcare products, as well as industrial items. The MULTIVAC portfolio covers virtually all manufacturers' requirements in terms of pack design, output, and resource efficiency. It includes a variety of packaging technologies as well as automation solutions, labellers and quality control systems.

Nature of Job:

• Project/Program Management
• Service Process Improvements
• Client Account Management
• Prioritizing Customer Focus
• Technical and Analytical Skills
• Organization Design and Effectiveness
• Developing and Implementing Strategic Business Plans
• Leadership, Communication and Staff Development
• Develop and track cost improvement projects to reduce the costs
• Lead, develop, and evaluate Service staff members
• Develop technical documents including instruction manuals and procedure manuals
• 5s & kaizen implementation
• Technical training to the client as well the operator for the smooth operation
• Making a systematic pattern of work between different departments

Company Overview: Grey Orange as a startup company design, manufacture and deploy advanced robotics conveyor based sorting systems for automation at distribution and fulfillment centers like Amazon, Flipkart, DTDC, Jobong, Mahindra, Aramex, pepper-fry & Delhivery to get high throughput packets Sortation

Nature of Job:

• Planning and effecting predictive & preventive maintenance schedules for various equipment to increase machine up-time & equipment reliability
• Identifying areas of bottlenecks / breakdowns and taking steps to rectify the equipment through application of trouble shooting tools like RCA, RCCA, why-why analysis, fish bone Pareto Analysis
• Maintaining and ensuring stringent adherence to quality standards, norms & practices, identifying gaps and taking corrective action
• Handling 40 engineers & 15 technicians per day to maintain the 100% service level to our client
• Helping and consulting with other team members in resolving unusual and complicated problems related to new development, production support and testing
• Providing technical reports and documentation, according to company standard
• Developed new processes to facilitate system handover to client
• Suggested & implemented new processes & templates to streamline cross functional affairs
• Extended specially tailored support to clients during mega business sale period
• Got appreciations from Founders and Customer for effective support strategies and execution
• Getting Customer Feedback form duly filled with satisfactory report for every ticket closure
• Preparing/Updating reports of service viz
• Daily ticket report, service engineer plan, keeping record of MOM, Monthly ticket report
• Preparing Engineer's Plan, Problem-solving and analytical thinking
• Project management, Development, creation, installation, and implementation
• Troubleshooting and problem solving are task I face on daily basis and am confident on solving
• Knowledge of Maintenance Practices - TBM, CBM, and ability to analyze MTBF, MTTR, OEE
• Installation, commissioning, & calibration of third party product like, 1D&2D barcode reader Cognex & Idas camera, DWS I-Pack & OCS moving weighing machine and LBH volume reader Sick
• Servicing & fault diagnosis of first, second as well as third party installations
• Schneider Drive ATV 303,310,312 and ABB Drive Commissioning
• Butlers Installation, maintenance & commissioning
• Planned & developed Service teams & customer's training modules on all ranges of products
• Initiated several concurrent projects for different applications, responsible for coordination, timely development, production functioning and smooth implementation of Sortation systems
• PPTL Programming & commissioning, Arm adjustment Actuator adjustment, Shock absorber adjustment & solenoids setting.

Nature of Job:

• Supporting Operation & Maintenance as a shift in-charge in Airport DIAL T3 project managing International area
• Knowledge about Active and passive both type of Sensors
• Troubleshooting on Ladder Logic, S7-200, S7-300, & Testing of PLC Panels for conveyor system
• Complete wiring and connections according to the drawing
• Associate with the analysis of faults, tripping of Panels & troubleshooting of all faults
• All new modification implementation and analysis of that modifications and rectification of faults
• Supervision of Site activities including Cable & Tray Laying, Instruments Termination
• Calibration of Weighing Scale, ATR (Sick) etc
• PLC, HMI, troubleshooting for the concerned System/ process/machine
• Complete Automation System Hardware Configuration & panel Testing
• Servicing & fault diagnosis of first, second as well as third party installations
• Gathering initial information necessary for project analysis, performing technical reviews, and generating Functional System Description and User Requirements Specification
• Complete electrical installation, engineering, HMI and PLC application software development, servicing, training, and commissioning for customers support
• Discussion with customers during implementation and design of the new complex service, understanding complicated problems resulted in successful issue resolution
• Providing technical reports and documentation, according to company standards
• Helping and consulting with other team members in resolving unusual and complicated problems related to new development, production support and testing
• Installation, Commissioning & Calibration of various Level Sensors, Flow sensors, Pressure sensors, Vacuum sensor, Inductive / capacitive Proximity Sensors, Photo electric sensors, RTDs PT 100, Thermocouples Relays, Contactors, Thermal overload relays at Sites
• VFD & Servo drive commissioning for positioning application & speed controls using Micro master 440 Drives
• Sound Troubleshooting Electrical Switchgears, Control & Protection Relays with settings & protection devices
• To provide technical support to customer in breakdown on phone as well as in field.

Operations & Maintenance:

• Planning and effecting predictive & preventive maintenance schedules for various equipment to increase machine uptime & equipment reliability.
• Identifying areas of bottlenecks / breakdowns and taking steps to rectify the equipment through application of trouble shooting tools like root causes analysis.
• Maintaining and ensuring stringent adherence to quality standards, norms & practices, identifying gaps and taking corrective action.
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