Vikash Kumar
Assistant Manager
New Delhi
Summary
Dynamic professional with a proven track record at Axis Bank Pvt. Ltd., excelling in client relationship management and regulatory compliance. Adept at enhancing customer satisfaction and fostering team morale, I leverage strong financial analysis skills to drive operational success and support marketing initiatives that elevate service visibility in the community.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Branch Relationship Officer/ Bank Teller
Axis Bank Pvt. Ltd.
03.2024 - Current
- Assisted in daily branch operations and customer service activities.
- Developed and maintained positive relationships with clients and stakeholders.
- Supported marketing initiatives to promote bank services in the community.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer accounts and provided tailored banking solutions.
- Developed strong relationships with clients to enhance customer loyalty.
- Assisted customers with account inquiries and transaction processes.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Researched customer accounts to identify trends or discrepancies that could affect the bank's risk profile.
- Educated customers on proper use of banking services such as online banking and mobile banking apps.
- Performed account opening for new customers, processed deposits, withdrawals, loan applications.
- Stayed up-to-date on marketplace trends and researched items in detail.
Education
Post Graduate Diploma in Banking Services - Banking Sales And Services
Manipal University
Bangalore12-2023
Bachelor of Arts - English
University of Delhi
Delhi06-2023
Intermediate - Science (Maths)
Bihar School Examination Board
Bihar03-2020
Matriculation -
Central Board of Secondary Education
Bihar05-2018
Skills
- Financial analysis
- Customer services
- Regulatory compliance
- banking operations
- client relationship management
- effective communication
- compliance awareness
- portfolio management
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Certification of mutual fund distributor V(a)
- Certification of IRDAI
- Certification of mutual fund V(b)
Timeline
Branch Relationship Officer/ Bank Teller
Axis Bank Pvt. Ltd.
03.2024 - Current
Post Graduate Diploma in Banking Services - Banking Sales And Services
Manipal University
Bachelor of Arts - English
University of Delhi
Intermediate - Science (Maths)
Bihar School Examination Board
Matriculation -
Central Board of Secondary Education
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