I am dedicated self-motivated individual with growing experience in customer service and capable of adapting comfortably to new situations.
To work in a challenging and dynamic environment and to keep adding value to the organisation that I represent and serve, while also concurrently upgrading my skills and knowledge .
Overview
6
6
years of professional experience
Work History
Branch Relationship Officer (Teller)
Axis Bank Pvt Ltd
09.2023 - Current
Managed daily operations of the branch, ensuring smooth transaction and exceptional customer service for diverse clientele.
Handled Cash deposit, cash withdrawal request and other operational task to ensure seamless branch functionality.
Led initiative to improve customer experience and branch efficiency, resulting in higher customer satisfaction
Developed and maintained strong relationships with clients , marketing banking and third party product to meet their unique financial needs.
Established prompt service for account opening for individuals.
Front Desk Executive
Stock Holding Corporation Of India Via (Sakshi Consultancy Pvt Ltd)
03.2022 - 08.2023
Welcome Client and offer them refreshments.
Dealing with the queries of the customers.
Managing Files and data.
Account Opening - Maker level Entry.
Kyc Verification of Individuals Account.
Data entry of delivery instructions in (Dp Secure) as well as NSDL Systems.
Maker level Entry in Trades and leadership in the system for further Verification.
Dematerialisation Of Physical Shares.
Handling DIS, Pledge, Demat and Remat.
Accountant
Astec Inc
01.2019 - 01.2022
Reviewing the Purchase Orders received via emails, communicating the details to the owner and providing best quotation to the companies.
Once the Purchase Invoices are received, updating the same in Excel.
Updating the Payments and Receipts via Excel.
Updating the Sales Invoices in Excel.
Marketing (E-mailing our Companys Brochure to the Procurement Department of other companies)
Education
B.Com -
Lala lajpatrai College Of Commerce and Economics
01.2019
HSC -
Lala lajpatrai College Of Commerce and Economics
01.2017
SSC -
St Sebastian Goan High School
01.2014
Skills
Operations Management
Cash handling
Financial analysis
Relationship building
Alternative investments
CERTIFICATIONS
NISM Series V Mutual Fund Distribution Certification.
IRDA Certification.
Languages
English
Hindi
Marathi
Gujarati
Timeline
Branch Relationship Officer (Teller)
Axis Bank Pvt Ltd
09.2023 - Current
Front Desk Executive
Stock Holding Corporation Of India Via (Sakshi Consultancy Pvt Ltd)