NITISH KUMAR GOSWAMI
Banking And Finance
Meerut,UP
Summary
Branch management professional with experience of more than 9 years and solid history of driving operational efficiency and team performance. Adept at strategic planning and fostering collaborative environment to achieve business goals. Recognized for reliability and adaptability, ensuring smooth transitions and consistent results. Skilled in leadership and customer relationship management, valued for integrity and commitment.
Overview
11
11
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Branch Head
AXIS BANK Ltd.-INDIA
MEERUT
06.2024 - Current
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Increased overall annual sales by 20% by incorporating several quality process improvements within the branch.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
- Managed risk by ensuring adherence to regulatory requirements and internal policies.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Qualified for MDRT.
BURGUNDY RELATIONSHIP MANAGER
AXIS BANK
FARIDABAD
06.2021 - 06.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Build a book of HNI clients with double the size that was initially offered to me in CA, SA, and TD.
- Awarded multiple times at the PAN India level and regional level for achieving the set goals in various products, i.e. CASA and fee income.
- Managing the HNI customers with more than INR 3 million net worth by guiding them in enhancing and meeting their financial needs.
- With my exemplary performance, I have been promoted within 1.7 years from my last promotion.
- Generated revenue of more than INR 10 million within a year for the bank.
PRIVILEGE BANKER
ICICI BANK
FARIDABAD
11.2016 - 05.2021
- Worked as a customer service representative, helping the customer meet their financial goals by guiding them about the best suitable products as per their requirements, and assisting the customer whenever they are in need of any service from the bank, financially and non-financially.
- Resolved escalated customer concerns promptly by collaborating with various departments, ultimately preserving client relationships and trust.
- Implemented effective time-management strategies that allowed for more efficient handling of multiple client accounts simultaneously.
- Identified opportunities for cross-selling products, resulting in an increase in revenue of INR 50 lacs and client retention of more than 85%.
- Managed a portfolio of high-net-worth clients in Gold, Titanium and wealth Banking, ensuring their financial needs were met and exceeded.
BUSINESS ANALYST
Protatech India Solutions Pvt. Ltd.
Gurgaon
10.2014 - 10.2015
- Calling the customers in the USA and offering them part-time jobs in concerts and events.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Education
P.G.D.B.F - Banking And Finance
ICICI Manipal Academy
Bengaluru, India06-2016
Bachelor of Technology - Mechanical Engineering
Neelkanth Institute Of Technology
Meerut 04.2001 -
Senior High School - Physics, Chemistry, Maths
Army Public School
Samba, India03-2010
High School - High School Studies
Army School
Meerut, India 04.2001 -
Skills
Technically Sound in using the banking software
Problem solving skills
Team Management and Leadership Skills
Interpersonal Skills
Conversational And Convincing Skills
Operations management
Sales management
Staff development
Accomplishments
- Several Awards In Selling TPP, LOANS, Cust. Service and etc.
- Improved employee satisfaction.
- Improved loan production by 50% in a span of 2 years.
- Increased monthly revenue 10 % through implementation of strategic initiatives.
- Grew new accounts 100 % in only 2 years.
- Received the “MDRT Award” for exemplary performance and recognition for handling the largest account in the company.
- Supervising team of 15 staff members.
Certification
NISM DEPOSITORY V-A: Expertise in selling Mutual Funds and Market Driven Products
Interests
Updating The Skills As Per The New Market Trends Both Socially And Professionally
Timeline
NISM DEPOSITORY V-A: Expertise in selling Mutual Funds and Market Driven Products
04-2025
IRDA: Expertise in selling Insurance Related Products
04-2025
Branch Head
AXIS BANK Ltd.-INDIA
06.2024 - Current
BURGUNDY RELATIONSHIP MANAGER
AXIS BANK
06.2021 - 06.2024
PRIVILEGE BANKER
ICICI BANK
11.2016 - 05.2021
DEPOSITORY EXAMINATON: Exam To Be Passed To Be A Professional Banker
05-2016
BUSINESS ANALYST
Protatech India Solutions Pvt. Ltd.
10.2014 - 10.2015
Bachelor of Technology - Mechanical Engineering
Neelkanth Institute Of Technology
04.2001 -
High School - High School Studies
Army School
04.2001 -
P.G.D.B.F - Banking And Finance
ICICI Manipal Academy
Senior High School - Physics, Chemistry, Maths
Army Public School
Activities
Participated In Curricular Activities At Every Level Participated In Several Team Driven Contests
Professional Achievements
- Awarded As One Of The Best RM PAN India.
- Qualified Several Contests At Regional And Pan India Level.
- Promoted At Regular Intervals.
- Scored The Highest Points In Customer Service Quarterly.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
- Travelling And Exploring.
- Performing Puja.
- GYM.