Mukesh Kumar Singh
Delhi
Summary
Accomplished, highly effective and high-powered professional encompassing 10 years of experience in operational and general management coupled with broad background in Training, Customer Service, Sales, marketing and Operations. Absolute passion for ensuring a great customer experience with every contact. Focusing on achieving customer acquisition, retention and cross sales Familiar with all areas of management process, customer needs identification and personnel leadership. Demonstrated strong knowledge in business planning, performance monitoring and risk management. Committed to ensuring viability and profitability of the organization. Accustomed to establishing excellent working relationships with staff, clients and other business contacts to meet corporate objectives. Exceptional skills in providing effective leadership along with superior communication and problem-solving abilities within fast-paced, deadline-driven environment. Great command over reports, both preparation and analysis and drafting mails Direct experience in Contact Center Operations ( Customer Service, Sales, Backend or Collections) Self-motivated and possess ability for critical thinking, analysis, good interpersonal and communication skills. Team-oriented, technically motivated and creative. Understands and appreciates the importance of a job well done User-oriented with a desire to learn client's business requirements. Expert in making PowerPoint presentation.
Overview
10
10
years of professional experience
Work History
Branch Head
Axis Bank Ltd
Raebareli
11.2025 - Current
- Led branch operations to enhance customer service and satisfaction.
- Mentored staff to develop skills and improve team performance.
- Managed daily financial transactions and ensured compliance with regulations.
- Developed strategic plans to expand customer base and services offered.
- Evaluated branch performance and implemented process improvements regularly.
- Fostered relationships with clients to understand their banking needs better.
- Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
- Developed strategies to increase sales and improve customer satisfaction levels.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Maintained accurate records of transactions processed by the branch on a daily basis.
Sales Manager
Axis bank Ltd
Delhi
12.2023 - 11.2025
- Reporting to Branch Manager of the Company.
- Acquisition of NTB CASA, Deposits and Lending with the Team.
- Acquisition of Cross Sell products.
- Develop and implement effective sales strategies to achieve branch targets and increase market share.
- Conduct regular training and development sessions for the sales team to improve performance and product knowledge.
- Monitor and report on sales performance metrics to senior management and recommend improvements.
Branch Sales Manager
HDFC BANK LTD
Delhi
08.2022 - 12.2023
- Reporting to Branch Manager of the Company.
- Lead and motivate the team of 3 members of the bank.
- Acquisition of NTB CASA and TD with the Team.
- Acquisition of Cross Sell products.
Relationship officer
AU SMALL FINANCE BANK LTD
Delhi
04.2022 - 08.2022
- Reporting to Branch Manager of the Company.
- Managing customer Portfolio.
- Acquisition of NTB CASA and TD.
- Acquisition of Cross sell products (LI, HI, MF, DMAT, Loans etc).
Branch Manager
Modern Exchange Company LLC
Muscat
09.2017 - 09.2021
- Lead and motivate the team of 15 members in a pressurized environment.
- Oversee branch sales performance monitor and report to the Sales manager.
- Responsible for monitoring operation of the branch including sales, customer service, security and safety in accordance with the organization's objectives.
- Tallying the daily cash collection and foreign currencies and reporting to the accounts department end of the day.
- Responsible to maintain enough stock of foreign currencies at the branch.
- Responsible for effectively leading a team providing leadership, training and supervision and adequately managing resource utilization and monitoring the performance and productivity of the branch.
- Will report to the Sales Manager.
- Ensure Front Office procedures and controls are being adhered to branch staff.
- Ensure procedures are being followed with regard to the handling of physical cash and there is a high level of security awareness at all times.
- Monitor the day-to-day operation of the Anti-Money Laundering procedures.
- Monitor the knowledge and competency of the branch staff to ensure there is awareness and vigilance with regard to Anti-Money Laundering at all times.
Sales officer(Impact)
Axis Bank Ltd
Delhi
08.2015 - 08.2017
- Reporting to Branch sales Manager of the company.
- Selling CASA Product (Saving Account & Current Account).
- Selling DMAT account.
- Selling Axis Bank Mutual Funds.
- Selling Life Insurance as a cross-sell product.
- Selling different type of loans to suitable & valuable customers.
- Giving best services to our customers.
Education
BATCHELOR of TECHNOLOGY (B.TECH) - Electronics & communication engineering
UP Technical University
India12th standard -
UP board
IndiaPre-Degree (10th standard) -
UP BOARD
IndiaSkills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Critical thinking
- Analysis
- Interpersonal skills
- Communication skills
- Team-oriented
- Technically motivated
- Creative
Hobbies and Interests
- Cooking
- Gardening
- Traveling
- Reading
Personal Information
- Date of Birth: 07/05/93
- Nationality: Indian
Languages
- Hindi
- Arabic
- English
- Hindi
- Arabic
Timeline
Branch Head
Axis Bank Ltd
11.2025 - Current
Sales Manager
Axis bank Ltd
12.2023 - 11.2025
Branch Sales Manager
HDFC BANK LTD
08.2022 - 12.2023
Relationship officer
AU SMALL FINANCE BANK LTD
04.2022 - 08.2022
Branch Manager
Modern Exchange Company LLC
09.2017 - 09.2021
Sales officer(Impact)
Axis Bank Ltd
08.2015 - 08.2017
BATCHELOR of TECHNOLOGY (B.TECH) - Electronics & communication engineering
UP Technical University
12th standard -
UP board
Pre-Degree (10th standard) -
UP BOARD