Avinash Murthy

Enthusiastic and reliable customer service professional seeking to utilize my excellent communication and product skills. Adapt in communicating timely and effectively solutions at a fast pace.

• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
• Provided product price information to customers.
• Greeted customers and offered assistance for increased customer satisfaction.
• Managed customer relations through communication and helpful interactions.
• Assist customers with the prompt placements of orders, refunds or replacements.
• Utilize internal applications and shipments websites help customers track orders.
• Used advanced critical thinking skills to appropriately resolve customer pricing discrepancies.

• Prepared accurate documents for customer and business needs.
• Investigated basic issues and escalated more complicated concerns.
• Inputted and submitted client information to facilitate speedy processing of paperwork.
• Perform team activities and other reporting duties.
• Execute client requirements to request title companies for documentation and mortgage packages.
• Ensure documents are drawn in compliance with state and federal regulations.
• Fraud Back office- financial cards and payments
• Developed systematic methodology for communicating results to team and facilitating feedback and response.

• Validate and update records to ensure timely completion of tasks.
• Managed to close all assigned task, with described quality and SLA.
• Mortgage closer-Review file to update notes on necessary action.
• certified mortgage banking associate from Infosys.