Saurabh Sharma

NESTLE India Pvt ltd

O2C Order to Cash - Collections

Work Profile :

• Daily Credit limits upload for India and Bangladesh market.
• Reconciling Customer Ledger after every month.
• Implemented various automations for streamlining the cash collection activities.
• Reviewing and ensuring adjustments related to Tax and TDS deduction with the tax department team.
• providing the fund status reports & Account statement to Cash Distributors, Sales Officer & Area Sales Managers to deposit the funds as per the requirement.
• Prepare Month end AR reconciliation report for all Markets.
• Preparation of account statement - Daily for IN market and monthly for BD market.
• Cheque In hand (Monthly)
• RTGS/ missing bank details confirmation (Daily)
• Working as a collector for Bangladesh, Mumbai, Kolkata every alternate day as backup of the primary resource and learning more day by day.
• Resolving the disputes regarding the claims with the help of claims team mainly for General trade customers and CPC customers.
• CD to fund report – Pan India (Twice daily)

IBM India Pvt ltd – Finance & Accounting (O2C) Credit and Collections

Worked in collection (Front office) as Subject Matter Expert

Work Profile :

B2B collections, Cash applications, Reconciliation, Debt recovery, Dispute management, Collection back office, Fraudulent tracking, Suspensions ledger maintenance, Refund, AR support billing, Invoice correction.

• Preparing various reports using advance excel like Daily dashboard, Daily Bank Report, Customer Master Listing Reports.
• Manage customer Portfolio of 900+ accounts.
• Prepare daily ageing reports of accounts on the basis of 30+ and 60+ debt.
• Ensure monitoring of intraday position between cash forecast and actual position.
• Automation on SOA / E-dunning and invoice copy.
• Daily usage of Macro to update master data.
• Working on returns, write offs and write backs to clean account.
• Daily ledgers clean up activity.
• Prepare Bank and perform Bank Reconciliation.
• Handling Monthly, Quarterly, and Annual closing.
• Running manual checks & controls to check errors in posting of transactions.
• To ensure that all the emails and client queries are resolved within 24 hours.
• Preparing Query and report for team and Management.
• Maintain strategic customer tracker every week.
• Liaising with Business partners to address all their queries and concerns.
• Handle day to day escalation inquiries of the customer
• Prepare monthly reports like Provision for Bad Debts region wise and ADR.
• Prepare Past due report.

Concentrix Daksh India Pvt ltd

Worked in customer support team as a Representative operation. Concentrix is one of the leading company in BPO industry.

• To Assist customers for any technical issues.
• To help newly hired advisors in on job training
• To take care of team in absence of A.M.
• To prepare daily performance report & share with team members.
• Maintained dashboard, query tracker, daily production tracker to streaming the process.
• Handled customer needs and issues by working with representatives and customers directly
• Promoted company during local meetings by interfacing with potential customers