Avinash Rai
Operation Manager
Vadodara
Summary
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Overview
2
2
Certifications
15
15
years of professional experience
Work History
Operation Manager
Stanza living
05.2024 - Current
- Oversaw city-level P&L with a monthly revenue of Rs. 2.3 Cr.
- Managed and strengthened a team of over 50 employees, realizing a 14% improvement in quality audit scores and a 5% rise in customer satisfaction (NPS).
- Developed and implemented strategic initiatives to improve resident satisfaction metrics.
- Streamlined operational processes to enhance efficiency across multiple sites.
Operation Manager
LV CREATIONS LLP
07.2023 - 05.2024
- Drove the successful completion of four projects by effectively coordinating with cross-functional teams, ensuring adherence to budget and timeline constraints.
- Manage commercial leasing activities, including lease renewal processes.
City Head Operations
Your-Space
02.2020 - 02.2023
- Acting as NSO, successfully opened and onboarded 17 new buildings, developing and implementing a new handover process from project and lessor.
- Managed the operations of 33 buildings with monthly revenue of Rs. 2.8 Cr.
- Spearheaded process improvement projects that resulted in an 8% reduction in operational costs.
Operation Manager
OYO
04.2019 - 01.2020
- Successfully opened 4 hotels as NSO.
- Conducted monthly quality audits, resulting in guest satisfaction scores by 4% in Q3.
- Negotiated contracts with vendors, resulting in a 3% reduction in service costs.
Warehouse Manager
Amazon
08.2017 - 04.2019
- Successfully managed the handover of 3 warehouses from the project team to operational status as NSO, ensuring all operational requirements were met.
- Conducted risk assessments and audits to ensure adherence to regulations.
- Implemented quality control measures that improved inventory accuracy by 3%.
Assistant Store Manager
Tata Starbucks
12.2012 - 08.2017
- Acted as NSO for 8 months, overseeing the opening of 5 stores.
- Managed quality audit, inventory, including food item indents and regular inventory checks.
- Analyzed and reported on daily, weekly, and monthly sales data, including food cost analysis.
Shift manager
Domino's
06.2011 - 12.2012
- Prepared reports on food cost and variance of food cost.
- Prepared management information system reports and controlled costs.
Education
Operations Management And Analytics - Operations Management And Analytics
Indian Institute of Technology, Delhi
New Delhi, India 04.2001 -
B.Sc. - Hospitality Administration/Management
Institute of Hotel Management, Meerut
Meerut, India06-2011
Skills
Strategy Implementation
Operational excellence
Efficiency enhancement
Process Efficiency
Quality Improvement
Budget management
P&L management
Cross-functional collaboration
Inventory tracking and management
Customer relations
Customer service
New site openings
Certification
PMP Certification Training Course - StarAgile 17062214
Timeline
Operation Manager
Stanza living
05.2024 - Current
Operation Manager
LV CREATIONS LLP
07.2023 - 05.2024
City Head Operations
Your-Space
02.2020 - 02.2023
Operation Manager
OYO
04.2019 - 01.2020
Warehouse Manager
Amazon
08.2017 - 04.2019
Assistant Store Manager
Tata Starbucks
12.2012 - 08.2017
Shift manager
Domino's
06.2011 - 12.2012
Operations Management And Analytics - Operations Management And Analytics
Indian Institute of Technology, Delhi
04.2001 -
B.Sc. - Hospitality Administration/Management
Institute of Hotel Management, Meerut