Open To Work
Hi, I’m
Avinash Shivaram
IT
Bangalore,KA
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Proven track record of providing valuable insights, guidance, and solutions to complex problems. Strong analytical and communication skills, with a passion for sharing expertise and driving excellence in the field.
Highly knowledgeable Subject Matter Expert with background in managing complex projects, fostering cross-functional collaboration and driving innovation. Possess strong analytical skills, adept at breaking down complex concepts for diverse audiences. Known for improving processes, enhancing team productivity and contributing to business growth. Demonstrated success in leading teams towards the achievement of organizational objectives while maintaining high standards of professionalism and integrity.
Overview
15
years of professional experience
Work History
LSEG
Subject Matter Expert
01.2022 - Current
Job overview
- Secured Exceeded rating from 2018 till now
- Managing escalation from stake holder and external client
- Handled matching project for Ghana / Guinea/ Indonesia/ Pakistan/ South Sudan and Mauritius country
- Secured 9th and 4th position in Fxall project across OMS/OFS representatives and migrated 423 users in total
- Manage multiple process like FXALL/TRLMS /DTAAS/DDRS/NDF matching / FXI migration along with Dealing workflow
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Mentored junior team members, contributing to their professional growth and development.
- Represented GD during OMS Onboarding sessions
- Drove improvements to enhance TPASS, EAS and Process simplification
- Trained new employees on procedures and provided timely update for review process
- Reduced fulfillment errors by auditing request and provide weekly feedback to colleagues
- Addressed customer complaints and requests by resolution or escalating it to concerned team for a timely resolution.
Refinitiv
Senior Order Fulfillment Specialist
04.2016 - 12.2021
Job overview
- Secured exceeded for the year 2013 and 2014
- I consistently maintained productivity above 100%.
- Improved order fulfillment efficiency by streamlining processes and implementing control measures.
- Maximized customer satisfaction through timely and accurate fulfillment of orders.
- Reduced errors in order processing by implementing a strict quality control program, resulting in fewer returns and refunds.
- Coordinated with sales representatives to address any special requests or modifications to orders, ensuring customer satisfaction at every stage of the process.
- Provided exceptional customer service by quickly addressing concerns or inquiries related to orders, maintaining a high level of professionalism throughout all interactions.
- Trained new employees on all aspects of the order fulfillment process, fostering a knowledgeable workforce capable of handling increased workload during peak seasons.
- Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
- Reduced fulfillment errors by using quality scanners to quickly pick items to proper bins.
Thomson Reuters
Client Support Analyst
12.2011 - 09.2012
Job overview
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls
- Conducted case management activities and services with multidisciplinary team
- Acted as a facilitator between client and internal teams
- Provided information and referrals to community partners and other treatment providers
- Kept stakeholders up to date on details and information regarding clients
- Documented data and completed accurate updates to case records.
Richmen (Asia) Limited
Accountant
03.2011 - 11.2011
Job overview
- Created budgets and forecasts for management group to meet regular accounting deadlines
- Gathered financial information, prepared documents, and closed books
- Improved efficiency of data collection, analysis and modeling to enhance practices and increase customer retention
- Identified and investigated variances to financial plans and forecasts
- Followed up with customers to collect specific financial information and verify details for preparation of financial report.
HDFC Life
Sales Development Manager
09.2010 - 03.2011
Job overview
- Qualified leads by scheduling introductory discovery meetings and calls
- Built diverse sales pipeline to exceed quota targets
- Met and exceeded weekly and monthly performance metrics
- Developed deep understanding of customer needs, priorities, and pain points to deliver customized service
- Facilitated business by implementing practical networking techniques
- Built relationships with customers and community to establish long-term business growth.
Education
Karnataka State Open UniversityBangalore
MBA from Operations Management
09.2015
Christ CollegeBangalore
B.COM from Finance
05.2010
Krupanidhi CollegeBangalore
PUC from Commerce
05.2007
Carmel Convent High SchoolBangalore
SSLC
12.2005
Skills
- Strategic Thinking
- Creative Solutions
- Strong Analytical Skills
- Training and Mentoring
- Resource management
- Adaptability
- Effective communication
- Customer focus
- Training and mentoring
- Innovative mindset
- Creative solutions
- Strategic thinking
- Idea development and brainstorming
- Resource allocation
- Decision-making
- Team collaboration
- Multitasking Abilities
Accomplishments
Avinash is a go-to individual on whom anyone can truly bank on for getting a job done on FXT process. Multiple stakeholders reach out to him for any complex issues, and he has never failed to provide a solution. His mentorship has yielded positive results for the team members as they always look forward for his accurate guidance. He has worked on multiple FXT projects including any new FX product launches. Your helpful nature remains truly inspiring. I take this opportunity to thank you. By Raghavendra Nama
Contact
Bangalore, 560062 Karnataka
Languages
Hindi
Beginner
A1
English
Proficient
C2
Telugu
Beginner
A1
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹92000/yr - ₹200000/yrTimeline
Subject Matter Expert
LSEG
01.2022 - Current
Senior Order Fulfillment Specialist
Refinitiv
04.2016 - 12.2021
Client Support Analyst
Thomson Reuters
12.2011 - 09.2012
Accountant
Richmen (Asia) Limited
03.2011 - 11.2011
Sales Development Manager
HDFC Life
09.2010 - 03.2011
Karnataka State Open University
MBA from Operations Management
Christ College
B.COM from Finance
Krupanidhi College
PUC from Commerce
Carmel Convent High School
SSLC