AVINASH DEVIDAS INGLE

• Professional Services: Designed HCL Bigfix solution based on customer environment and requirements. Mapped customer's IT infrastructure to the HCL Bigfix. Performed problem diagnosis and performance tuning HCL Bigfix. • Bigfix Projects: Maintenance & Administration of Bigfix Infrastructure Telecom Provider Africa. Designed and Implemented Bigfix Solution for Major Bank in India. Migrated and Upgraded Bigfix and Provided Patch Management service for Largest Paint Company and Major Retailer from India. • Implemented and integrated HCL Bigfix in the corporates, rolled out and configured the BigFix agent on all target servers, maintained the automation of the scanning process, patch management and server Operations, analyzed discovery results, and took corresponding actions, managed vendor, and internally built application fingerprints, provided reports and KPI’s

Roles: Provide Technical Architectural leadership and expertise with account Infrastructure services-based environments. Translate disparate business strategies into comprehensive, pragmatic technology strategies and execution plans (roadmaps) to satisfy business strategy.

•Install, configure, test and operate security software such as BigFix, and Guardium, QRadar, Maas360 other security and vulnerability management tools used to provide security incidents and event management (SEIM) to protect the Banking application and sensitive customer data managed by the Banking application.

• Create, deliver, and support internal IBM Tooling Requirements for System Registration and Enterprise Compliance Management through BigFix custom content.

• Software distribution via BigFix.

• Professional Services: Support a IBM Bigfix Infra Various IBM Clients 27000 endpoints in current Major Bank in Philippines current Role.

• IBM Bigfix Transformation Project: : Lead and Architected a transformation of IBM Bigfix Infra top tier Telecom Provider in Indonesia covering 14000 endpoints including servers.

• Integration: Integration of services with various infrastructure environments including IBM automation technologies, such as, ITM, ITCAMs, NetCool, BigFix, Dynamic Automation, ITSM & 3rd party tools, such as, ServiceNow, Splunk, ScienceLogic, AppDynamics, etc.

• Technical expertise: with the software and hardware components of modern computing environments, including a proven knowledge and understanding of information technology approaches, applications, architectures, tools, and methodologies, as well as a broad-based background in a wide variety of technology platforms.

• Strong Expertise in IBM Bigfix (Patch, Inventory, Compliance, OSD).IBM MaaS360.s

IBM Monitoring tools like ITM, Netcool and Identity and Access Management.

• Pre-Sales -Solution Designing, Understanding the RFP, Creating the SOW, Efforts estimation creation, Proof-Of-Concept

• Implementation - Solution Architecting, Solution Implementation, Problem Management, Change Management, Incident Management, Vendor Management, Documentation.

• Post Sales - Support after Implementation, Knowledge Sharing, Training, In-house Development Projects, Understanding new technologies, Solution development on case to case basis, Fixlet development for Patch and Software management, process design and Implementation.

• Documentation -In-house developed Solution documentation, Preparing solution presentations, White papers, Product Handouts, Case studies, Technical Write-ups, SOP, Admin Guide, Remote Trainings, In-house training

• ITIL 2011: Incident, Change, Configuration Management.

• Roles: Bigfix Administrator, Bigfix Solution Provider, Bigfix Patching
• BIGFIX EXPERIENCE
• Nine years or more of proven experience
• Install, configure, test, and operate System Management/security software such as BigFix, and Guardium, QRadar, Maas360 other security and vulnerability management tools used to provide security incidents and event management (SEIM) to protect the Banking application and sensitive customer data
• Create, deliver, and support internal IBM Tooling Requirements for
• System Registration and Enterprise Compliance Management through BigFix custom content
• Software distribution via BigFix
• Professional Services: Support an HCL Bigfix Infra Various IBM
• Clients with 27,000 endpoints in current Major Bank in Philippines, also more than 175000 endpoints in India
• HCL Bigfix Transformation Project: Lead and Architected a transformation of HCL Bigfix Infra top tier Telecom Provider in
• Indonesia covering 14000 endpoints, including servers
• Integration: Integration of services with various infrastructure environments including IBM automation technologies, such as, ITM,
• NetCool, BigFix, ITSM & 3rd party tools, such as ServiceNow, etc
• Technical expertise: with the software and hardware components of modern computing environments, including a proven knowledge and understanding of information technology approaches, applications, architectures, tools, and methodologies, as well as a broad-based background in a wide variety of technology platforms
• Strong Expertise in HCL Bigfix (Patch, Inventory, Compliance,
• OSD modules is Bigfix Lifecycle, Bigfix Inventory, Bigfix compliance
• Pre-Sales -Solution Designing, Understanding the RFP, Creating the SOW, Effort’s estimation creation, Proof-Of-Concept
• Implementation - Solution Architecting, Solution Implementation,
• Problem Management, Change Management, Incident
• Management, Vendor Management, Documentation.

Roles: Data Center Migration and Setup, Active Directory Support Mail Server, Backup Support.

• Active Directory Project: Implementing Change, Configuration, Incident management.
• WSUS Project: Patch deployment of 650 Servers and 6000 Desktops/Laptops.
• McAfee ePolicy Orchestrator Project: Installing, configuring & managing McAfee Antivirus.

• Server Hardware: Configure and Managing HP ML 350 G6, G5, G4P, G4, HP DL180 G5, Dell 2800, 2950 and R70 Servers.

• Mail Server: Installation, Configuration & Troubleshooting of Exchange 2007.

Installation, integration and administration of servers and applications

Development of new solutions in the Windows server environment

Analysis and execution of troubleshooting / troubleshooting

Implementation of change management as well as monitoring and documentation

Worked As IT Manager -Provide technical support to the Institute of Actuaries of India, regional offices Server support + Network administration and troubleshooting. Mailing (Microsoft Exchange Server 2007) Server administration and user management. Technical Training and development of users on I.T. related systems. Support for migration, up gradation and trouble shooting.

Implementation of the IT strategy and policy of the Group. Planning, installation, support of network and server infrastructures, as well as ensuring IT security. Organization, commissioning and support of all systems and applications of the IT infrastructure in the entire production area

Serving the interfaces to the network of the parent company. Development of proposals and solutions for evolution of the IT structure according to the needs of the company and the users

Monitoring the IT budget

• Worked flexible hours across night, weekend and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Responsible for managing and maintaining I.T. setup for the corporate office.
• Managing & monitoring servers, Internet & users related issues.
• Create and manage user accounts, home directories and other resources,
• Monitor excessive space usage on file servers Maintain and monitor user access rights on different Shares and Files,

• Gained extensive knowledge in data entry, analysis and reporting.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.
• Ensure that correct drives are mapped to network resources, Configure user’s desktops for local and / or networking printing,
• Install and configure RAS for windows 95 / NT users Install and configure hand held devices ( Palm Pilot), Install and troubleshoot software applications such as MS Office 95 / 97, Ccmail, Outlook and various other software.
• Installation & Troubleshooting different brand of Servers & Configuring different data redundancy services including hardware RAID 5 on HP ML series

Installation, troubleshooting & maintenance of different 3rd party Email solutions. (Postmaster, Spear mail).