Avinash Khasyap Gudipati

• Consistently achieved the targets meeting all the quarterly quotas
• Established strong line of prospects through persuasively communicating with the customers through phone or email
• This was driven by a well-built CRM and a periodic reminder cycle.
• Developed rapport with customers and prospects and facilitated open discussions about how dell products could fill the customer needs
• Developed and continually refined knowledge of the products and thus converted customer questions into creative ways of meeting customer needs within the scope of existing offerings.
• Identified, located and qualified new business leads through steady prospecting.
• Prepared cost proposals for customers and customer prospects to influence and weigh upon the options of choice.
• Surpassed sales goals by 100% annually with implementation of diverse sales tools and strategies.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Managed chat flow of 30-35 queue in a day and yet ensured quality and customer satisfaction.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Attended monthly sales meetings and quarterly sales trainings.
Quoted prices, credit terms and other bid specifications.
Trained new employees on process.
Provided accurate and appropriate information in response to customer enquiries.
Read e-mails and sorted them according to the set priority.
Addressed customer service inquiries in a timely and professional manner.
Responded to an average of 250 emails a day for quote requests, orders, and other miscellaneous questions.
Forwarded requests as per escalation policy to higher level of support.
Used support applications for recording and tracking problem.
Ensured that all the e-mail communication activities are performed in accordance with the company policies

• Social Media Advisor (Chat Support)
• Handled technical and billing issues on chat on an average of 30 minutes and up to 30 chats per day.
• Created methods for finding and saving online customer reviews
• Achieved 90% and above service rate every month.
• Updated accounts and maintained long-term relationships with clients.
• Learned and adapted quickly to new technology and software applications.
• Organized and detail-oriented with a strong work ethic.
• Resolved problems, improved operations and provided exceptional service.