Avinash Kumar
Noida
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills, with a proven ability to manage multiple tasks effectively. Demonstrated success in enhancing operational processes to improve the overall customer experience.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
Tech Mahindra
Noida, Sector-62
06.2025 - Current
- Achieved high resolution rate by providing policy-driven solutions to effectively minimize fraud risks.
- Resolved high-volume customer chats on return disputes, ensuring compliance with Fraud Risk Management framework at Flipkart.
- Met strict Average Handling Time targets, contributing to overall team efficiency in fast-paced environment.
Customer Support Executive
Startek
UDYOG VIHAR, PHASE-IV,GURGAON
04.2024 - 05.2025
- Answered calls within average handling time, ensuring adherence to quality standards.
- Executed escalation procedures for unresolved matters, facilitating prompt resolution according to defined matrix.
- Followed up with field engineers to ensure timely resolution of customer issues.
- Communicated effectively in Hindi and English during customer interactions.
- Cultivated excellent interpersonal skills to enhance team collaboration.
Education
Bachelor of Engineering - Computer Science
Sant Longowal Institute of Engineering And Technology
Longowal12-2023
Diploma - Computer Science
Sant Longowal Institute of Engineering And Technology
Longowal07-2020
Secondary (Class X) -
St Marys English School
Barbigha03-2017
Skills
- Computer basics
- Networking fundamentals
- HTML5 and CSS
- Microsoft Excel
- Microsoft Word
- Microsoft Access
Hobbies and Interests
- Playing Volleyball
- Listening Music
Languages
- Hindi
- English
Timeline
Customer Support Executive
Tech Mahindra
06.2025 - Current
Customer Support Executive
Startek
04.2024 - 05.2025
Bachelor of Engineering - Computer Science
Sant Longowal Institute of Engineering And Technology
Diploma - Computer Science
Sant Longowal Institute of Engineering And Technology
Secondary (Class X) -
St Marys English School