Summary
Overview
Work History
Education
Certification
Accomplishments
Languages
Timeline
Generic
Aviral Batra

Aviral Batra

Summary

Versatile [Job Title] known for aligning customer needs with relevant and useful products. Adept at balancing customer budgets with corporate revenue targets. Maintains authoritative personal knowledge on [Product or Service]. Veteran provider of careful guidance designed to meet customer needs and advance business goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

IT Platform Solutions Manager- India & USA

Philips India Limited
12.2021 - Current
  • Set up the IT Solutions for the Pune Site for Philips Healthcare Division
  • Responsible for set up of Applications, Infrastructure and Support Teams for the Philips Healthcare R&D Division at Pune, which is a greenfield setup
  • Supporting the R&D teams based in USA on CAD Applications from India.

Chief Business Development Officer

Aahaa Tech.com
12.2020 - 12.2021

Head Business Planning & Strategy, Print - India, Bangladesh & Sri Lanka

Hewlett Packard
09.2016 - 11.2020
  • Managed Print Transformation Programs to improve the profitability of Print Business in India as a resulting in 10% improved profits in FY 19
  • Managed cross-functional strategic projects to drive Process and Operational excellence in Managed Print Services business leading to reduction in the billing disputes by 54%
  • This resulted in Reduction in the Outstanding Accounts Receivables by 43% in 6 months and enhanced profitability.

General Manager

Wipro Technologies Limited
09.2011 - 09.2016
  • Key Account Director for Strategic Telecom Clients – Korea Telecom, Dialog & Robi (Axiata Group Cos), Uninor & Telenor (India) in ASEAN Region
  • Key Account Director – Axiata Group PLC: Driving implementation of Digital CRM Transformation project- SIEBEL CRM for all lines of Business at Dialog Axiata PLC and ROBI Axiata, onsite and offshore Teams of close to around 50 professionals
  • Account Revenue Enhancement by 20% in 2014-2015
  • ROBI CRM Project delivered as per Schedule using AGILE methodology
  • C-SAT Ratings of 6.1/7.0 (Wipro avg:5.5) for CRM Implementation at ROBI
  • Key Account Director – Korea Telecom: Driving Large Transformation Program to replace the legacy BSS application stack with Oracle suite
  • Leading a team of 100+ professionals Onsite in Seoul and 50 professionals Offshore team
  • Account Revenue enhancement- $3 Mn in 2012 to $ 12 Mn in 2014 with 2X Margin growth
  • Project Delivery CSAT Ratings of 6.8/7.0 for OSS Project Delivery
  • BSS Project & OSS Projects delivered using AGILE methodology
  • Operationalized Offshore Development Center in India
  • Key Account Director: Uninor Account, Revenue Enhancement by 25% in 2012, Gross Margin: 112% Achievement
  • Uninor Account Team won the Annual Solitaire Award for “Best Complex Project Execution leading to Customer Delight”
  • C-SAT: Annual CSAT: 5.7 / 7 (Wipro avg: 5.0).

Vice President

Bharti Airtel Ltd
10.2006 - 08.2011
  • Program Management Office- Managing the Customer Service Transformation & Transition of Customer facing processes for Customer Service organization covering all Lines of Business – Mobile, Fixed line, Broadband, DTH & Enterprise Customers
  • Process Excellence and Quality Audits for Outsourced Processes
  • BPO Partner Management –Manage the transition of Operations, Compliance & Management of Outsourcing through 20+ Strategic & Non- Strategic BPO partners with 40k agents and an Annual business Outsourcing of Rs1000 cr
  • IT Governance & Performance Management - Responsible for IT Outsourcing, Governance, Performance Management of key SLA’s & KPI’s, Relationship Management with strategic partners like IBM, Wipro, and Nortel etc.

Head - Customer Care

Reliance Life Insurance
05.2006 - 10.2006

Vice President - Customer Service, Retention & Policy Services Operations

Max Life Insurance Company
05.2003 - 05.2006

Deputy General Manager

Bharti Airtel Ltd.
09.2002 - 04.2003

Manager Contact Center Operations

HP Inc
03.2001 - 09.2002

Education

MBA -

Faculty of Management Studies, Delhi University
01.1999

B.Tech - undefined

National Institute of Tech (NIT), Kurukshetra
01.1991

Certification

  • Marketing in Digital World - University of ILLinois at Urbana-Champaign
  • Digital Analytics for Marketing Professionals – University of ILLinois

Accomplishments

  • Print Business Revenue increased by 2% YoY and Profitability by double digits in FY19
  • Market Share Leadership in Print Business with 45% share in FY 18
  • Managed Print Services billing disputes reduction by 54% leading to Reduction in the Outstanding AR by 43% and Improved profitability in FY 19.
  • ORACLE CRM Implementation for ROBI with a C-SAT Ratings of 6.1/7.0.
  • Oracle OSS & BSS Deployment at Korea Telecom with a CSAT Ratings of 6.8/7.0
  • Growth in KT Account Revenue from $3 Mn in 2012 to $ 12 Mn in 2014 with 2X growth in profitability
  • Won the Annual Solitaire Award for “Best Complex Project Execution leading to Customer Delight” for Uninor Project in 2012

Languages

English
Hindi
Punjabi

Timeline

IT Platform Solutions Manager- India & USA

Philips India Limited
12.2021 - Current

Chief Business Development Officer

Aahaa Tech.com
12.2020 - 12.2021

Head Business Planning & Strategy, Print - India, Bangladesh & Sri Lanka

Hewlett Packard
09.2016 - 11.2020

General Manager

Wipro Technologies Limited
09.2011 - 09.2016

Vice President

Bharti Airtel Ltd
10.2006 - 08.2011

Head - Customer Care

Reliance Life Insurance
05.2006 - 10.2006

Vice President - Customer Service, Retention & Policy Services Operations

Max Life Insurance Company
05.2003 - 05.2006

Deputy General Manager

Bharti Airtel Ltd.
09.2002 - 04.2003

Manager Contact Center Operations

HP Inc
03.2001 - 09.2002

MBA -

Faculty of Management Studies, Delhi University

B.Tech - undefined

National Institute of Tech (NIT), Kurukshetra
Aviral Batra