AVIRAL GUPTA

I am a dedicated and results-driven customer service professional with three years of hands-on experience at HCl, seeking a challenging role to leverage my expertise in delivering exceptional customer experiences. Aiming to contribute excellent communication skills, problem-solving abilities, and a customer-centric approach to enhance the overall satisfaction and success of the organization.

• Masters Program - Data Scientist : Simplilearn Certified in collaboration with IBM - 2023
• Nlyte Energy Optimizer software training certificate

1. Network management and monitoring (NOC)

• Monitored and managed the network at data centers as well as all pilot sites across the globe with the help of a monitoring and ticketing tool.
• Tools Used: Sevone, Netbrains and ServiceNow
• Clients: PepsiCo
• Results: improved consistency in network connectivity throughout the globe.

2. Datacenter Monitoring

• Monitoring the data centers (servers and IT rooms) with the help of the Nlyte monitoring tool.
• Tools Used: Nlyte monitoring tool and ServiceNow
• Clients: Haleon

3. Comcast Telecom consumer complaints

• A Data science project to analyze various meaningful insights from the raw data using various python Libraries and EDA (Exploratory Data Analysis)
• Tools Used: Python (Jupyter Notebook)

4. Comparison of region based on sales

• A project was completed on Tableau Public with the help of a sample superstore dataset.I created a dashboard, comparing the various dimensions with measured values.

• International Conference on Contemporary Computing and Application at AKTU University.
• Vacational training at the Regional Telecom Training Centre (BSNL).

• Soft Skills : Learning Agility, Stress Tolerance, Time Management, Team Work, Adaptability, Effective verbal communication skills, Participation in Social activities.