Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Aviral Kumar

Aviral Kumar

Bengaluru

Summary

Aviral, a dedicated consultant with expertise in problem-solving, digital transformation, comprehending business processes and stakeholder management. He is an avid Japanese manga reader who also likes to play Table Tennis, Badminton, Cricket and Basketball.

Overview

5
5
years of professional experience

Work History

Consultant

Deloitte Consulting
Gurgaon
07.2023 - Current
  • Enabled Global Dispute Resolution System for a Multinational B2C client by creating and integrating customer portal, portal for third party stakeholders and client portal with SF Experience and Service Could (Greenfield Implementation)
  • Redesigned and streamlined business processes by conducting AS-IS TO- BE mapping and gap analysis to recommend solutions to reduce the TAT by integrating portals to increase collaboration using Salesforce Service and Experience Cloud
  • E2E ownership of mapping consumer dispute journey from existing process to segment them into Salesforce capabilities for the service user to work on them effectively and close disputes without breaching service agreements
  • Thus, preventing revenue leakage
  • Partnered with Architecture and Technical team to provide the most suitable solutions based on client business processes and led multiple demo sessions to get SIT, UAT and Prod Go live signoff on the capabilities built
  • Prepared and presented MVP 2 (resource usage optimization) business case and benefit analysis along with implementation plan

Consultant

Deloitte Consulting
Bengaluru
07.2023 - Current
  • Solutioned Service Operations System to reduce SLA breaches by optimizing service request processing to increase operational efficiency for a Multinational B2B client - Salesforce enhancement, Service Cloud
  • Spearheaded Service and Support team of Deloitte and client's developers as a functional lead to enhance End-to-End capabilities in Salesforce Service Cloud
  • Responsible for stakeholder management, requirement gathering, andfeature prioritization Using WSJF, and actively contributed to solution design discussions to improve turnaround time for service requests
  • Reduced TAT by 25% by automating case allocation to resources and increasing collaboration between agents by creating queues
  • Took initiative to support the QA team by volunteering to learn and develop scripts for regression testing on Copado Robotic Testing Tool
  • Received client appreciation award for excellent delivery

Programmer Analyst

Cognizant Technology Solutions
Noida
06.2019 - 06.2021
  • Implemented a Digital Solution to expedite the Chargeback Process to reduce delays in distribution chain for Multinational Client B2B
  • Collaborated with client's Business Analysis team to understand the requirements for data mapping and migration process for multiple regions as per SAP system to ensure a smooth data migration process of billbacks and agreements
  • Responsible for end-to-end processing which involved development, SIT (system Integrated Testing), UAT (User Acceptance testing), Go-live and post-Go-live hyper care within the stipulated deadline for multiple regions parallelly
  • Developed ABAP programs in SAP Vistex to automate the payments between the vendor and distributor and Contributed to the implementation of incentives and payback module resulting in preventing revenue leakage

Education

MBA - Marketing

IMT Ghaziabad
03.2023

B.Tech - CSE

JIIT
Noida
06.2019

Skills

  • Salesforce Service Cloud
  • Jira
  • Creative Problem Solving
  • Leadership Skills
  • Analytical Thinking Skills
  • Strong Communication Skills
  • Problem Solving Skills
  • Requirements Gathering
  • Business Analysis

Extracurricular Activities

  • Took Initiative and led a group for Impact Day activities at Deloitte
  • Corporate Engagement Head of Sports Committee at IMT Ghaziabad, 2022 Organized Chakravyuh, 72 hours non-stop sporting event with a footfall of 4000 students and alumni, 2022
  • Negotiated and onboarded 30+ corporate partners for sports fest, 2022 Organized Exult, online gaming which garnered participation from 25 plus B- schools in India, 2022
  • Organized Sports League, 4 days sporting event with a footfall of 1000 students, 2022
  • Sports committee member, JIIT Noida, Organized and compared in various sports events, 2017-2018

Timeline

Consultant

Deloitte Consulting
07.2023 - Current

Consultant

Deloitte Consulting
07.2023 - Current

Programmer Analyst

Cognizant Technology Solutions
06.2019 - 06.2021

MBA - Marketing

IMT Ghaziabad

B.Tech - CSE

JIIT

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Aviral Kumar