Aviral Soral
Jaipur
Summary
Detail-oriented specialist in purchase order compliance and revision coordination. Skilled in accurate SAP order entry and effective shipment tracking. Strong background in data management, client request resolution, and service-level agreement adherence. Experienced in MS Excel reporting and effective stakeholder communication, prioritising quality and customer satisfaction.
Overview
6
6
years of professional experience
Work History
MANAGEMENT TRAINEE
GENPACT INDIA PRIVATE LIMITED
NOIDA
12.2024 - Current
- Managed customer orders, order entry, and order tracking with high accuracy.
- Processed and validated healthcare and medical device-related documentation.
- Coordinated with internal teams to resolve customer queries and order issues.
- Maintained data accuracy in ERP/CRM systems and generated operational reports.
- Monitored service-level agreements (SLAs) and ensured timely completion of tasks.
- Performed quality checks and process audits to improve operational efficiency.
- Handled email and phone communication with clients and stakeholders.
- Analyzed process gaps and suggested improvements to reduce errors and turnaround time.
- Trained new team members on process workflows and compliance requirements.
- Achieved 98%+ quality score consistently.
- Received recognition for meeting productivity and customer satisfaction targets.
- Reduced processing errors through process improvement initiatives.
- Successfully handled high-volume workloads while maintaining SLA compliance.
SENIOR PROCESS ASSOCIATE
TE-CONNECTIVITY
BANGALORE
04.2021 - 12.2024
- Order Processing
- Return authorizations
- Creating Debit and credit notes Forecasting
- Handling daily reports- Such as Adhoc activities, Shipment reports
- Working for multiple BU's - Data and devices, Channel, Industrial
- Handled different team projects and engage with customers to fulfill their shipment demands.
- Receive 6 ECE's Award in a year
PROCESS ASSOCIATE
ACTIVANT SOLUTIONS
01.2021 - 03.2021
- Addressed and resolved customer queries, concerns, and complaints through various communications channels.
- Working with three leading brands ( DeskMoZ, SEOKart, FavSEO )
- Identified and helped in troubleshooting customer problems, and found prompt resolutions to ensure customer satisfaction.
CUSTOMER CARE EXECUTIVE
TELE-PERFORMANCE
04.2020 - 10.2020
- Evaluated customer issues, understood complaints, and provided tailored solutions to improve customer satisfaction.
- Addressed queries from delivery agents, assisting with complaints, answering questions, and processing orders to enhance service quality.
- Delivered accurate information to customers in a timely manner during interactions.
- Managed chat process as customer care executive for Instacart brand (North America region), ensuring efficient communication and support.
Education
Bachelor of Commerce - Commerce
SS. Jain Subodh college
Jaipur, RJ01-2019
Completed +2 - Commerce
SRN International School
Jaipur, RJSkills
- CRM and ERP
- Customer relationship management
- Order entry and processing
- Data accuracy and quality assurance
- Process improvement
- SLA monitoring
- Team management and coordination
- Staff mentoring
- Strategic planning
- Operational efficiency
- Problem-solving and decision-making
- Analytical thinking
- Effective communication
- Client communication and engagement
- Microsoft Office Suite
- Strong work ethic
- Compliance training
Languages
Hindi
English
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of task provided.
- 4 ECE's Award in a year.
- Exceeding the SLA Metrics.
Custom
Processed exceptions and customer service requests from other departments and business units in an appropriate manner., Contacted and followed up with customers to resolve shipment issues., Acted as the point-of-contact for other departments and business units for resolution of situations., Identified recurring problems and provided input for a possible resolution to prevent future re-occurrence., Implemented improved process flows, newly created or restructured pre-existing reports, trained employees to streamline universal job functions.
Timeline
MANAGEMENT TRAINEE
GENPACT INDIA PRIVATE LIMITED
12.2024 - Current
SENIOR PROCESS ASSOCIATE
TE-CONNECTIVITY
04.2021 - 12.2024
PROCESS ASSOCIATE
ACTIVANT SOLUTIONS
01.2021 - 03.2021
CUSTOMER CARE EXECUTIVE
TELE-PERFORMANCE
04.2020 - 10.2020
Bachelor of Commerce - Commerce
SS. Jain Subodh college
Completed +2 - Commerce
SRN International School