Avisek Datta
Service Delivery Manager
KOLKATA
Summary
Managing end to end project for different change requests, New requirements in Cloud environments. Managed the delivery lifecycle. Improved quality by 32%, cut lead times 21%, cut costs 48%. Clearly communicated problems and progress to upper management via engaging and artful presentations, online meetings Regular communication with the different vendors and update them about the status report. Headed the Delivery team in the delivery of operational services delivered against the quality management framework; monitored teams on SLA audit Cheered up change advisory board meet, Handled commercial on the new initiatives. Completed Business Continuity Planning (BCP)/ Disaster Recovery Plan (DRP) exercise for the entire organization. A forward thinking person with strong communication, analytical & organizational skills; well organized with a track record that demonstrates self-motivation & creativity to achieve corporate goals ITIL certified Service Delivery Manager with 17+ years of experience, Managing end to end delivery with OTA, Operational support, SLA, Incident management. Proven capabilities in conducting the SLA audit report.
Overview
19
19
years of professional experience
2004
2004
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Manager-Service Delivery
Blucocoon Digital Pvt LTD
02.2022 - Current
- Managing the process to ensure all the deadlines are meet
- Ensure properly monitoring of incoming Defects/bugs
- Coordinate with relevant teams(Setup, Implementation, testing), vendor to ensure the accuracy of the outcome
- Ensure the compliance requirement and required documentation are updated in Sharepoint
- Coordinate with the stakeholders and ensure all the URL are updated with latest version for better performance and enhanced features and maintain security standard
- Providing user awareness based on different incidents and threat to ensure better security control awareness within the project lifecycle
- Attending quarterly meeting with Stakeholders and managing the connectivity and health checkup for them
- Monitor on the bug resolution time and involve in continual improvement process
- Managing the Container yard project and liase with AI/ML team to coordinate the testing on site
- Maintaining the Devops for different project and generate summary report
- Writing SOW as part of presales activities
- Participation in BID meeting
Manager-Service Delivery
eRevMax Technologies Pvt Ltd
02.2006 - 02.2022
- Managing the process to ensure all the deadlines are meet
- Ensure properly monitoring of incoming Defects/bugs
- Coordinate with relevant teams(Setup, Customer Support, Implementation, testing), vendor to ensure the accuracy of the outcome
- Ensure the compliance requirement and required documentation are updated in Sharepoint
- Coordinate with the OTA’s and ensure all the URL are updated with latest version for better performance and enhanced features and maintain security standard
- Providing user awareness based on different incidents and threat to ensure better security control awareness within the project lifecycle
- Attending quarterly meeting with Open Travel alliances and managing the connectivity and health checkup for them
- Participating the quarterly survey of the OTA and advising the eRevMax change advisory board for new changes as and when required
- Monitor on the bug resolution time and involve in continual improvement process
- Regular catch-up with others team leads for feedback & concerns
Associate Manager-Service Delivery
eRevMax Technologies Pvt Ltd
01.2016 - 03.2019
- Ensure the compliance requirement and required documentation are updated in Sharepoint
- Coordinate with the OTA’s and ensure all the URL are updated with latest version for better performance and enhanced features and maintain security standard
- Rendering support as single point of contact as Connectivity manager, Demand Site
- Steering the reporting, SLA, KPI, Effort planning and head count management
- Increasing the skill set of the team members through product, process and behavioral trainings
- Analysis the risk and document them for individual projects
- Conducting communication and technical workshops for the team
Lead Executive
eRevMax Technologies Pvt Ltd
03.2012 - 01.2016
- Analysis the risk and document them for individual projects
- Module level configuration as per request coming through change ticket
- These changes are pre approved
- New setup for Ratetiger products and release that to the customer
Software Engineer
eRevMax Technologies Pvt Ltd
02.2011 - 02.2012
- Participated in site management activities for the new set-up of different clients of eRevMax
- Quality Analysis of Software Applications
- Functional Testing, Smoke Testing, Adhoc testing, Retesting and Regression Testing
Associate Software Engineer
eRevMax Technologies Pvt Ltd
02.2006 - 01.2011
- Managed the complete set up, configuration, and support
- Helped the Development Team in fulfilling the automation and development requirement
Education
BCA -
Visva Bharati University
MCA - undefined
Sikkim Manipal University
Skills
Project Management
Certification
ITIL V3
Timeline
Manager-Service Delivery
Blucocoon Digital Pvt LTD
02.2022 - Current
Associate Manager-Service Delivery
eRevMax Technologies Pvt Ltd
01.2016 - 03.2019
Lead Executive
eRevMax Technologies Pvt Ltd
03.2012 - 01.2016
Software Engineer
eRevMax Technologies Pvt Ltd
02.2011 - 02.2012
Manager-Service Delivery
eRevMax Technologies Pvt Ltd
02.2006 - 02.2022
Associate Software Engineer
eRevMax Technologies Pvt Ltd
02.2006 - 01.2011
MCA - undefined
Sikkim Manipal University
BCA -
Visva Bharati University
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