Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
AVISHEK BHATTACHARJEE

AVISHEK BHATTACHARJEE

PUNE

Summary

Senior Associate at MSCI Services Pvt. Ltd. with proven leadership skills and expertise in client relationship management. Successfully resolved complex application issues while enhancing operational workflows. Demonstrated ability to foster strong client partnerships and drive efficiency improvements.

Overview

10
10
years of professional experience

Work History

Senior Associate

MSCI Services Pvt. Ltd.
PUNE
08.2019 - Current
  • Managed approximately 400 clients daily alongside a team of three associates.
  • Addressed application issues raised by clients to ensure seamless functionality.
  • Set client expectations while providing necessary support for application setup.
  • Resolved API and batch process issues to enhance operational efficiency.
  • Developed SOAP-based APIs using C#, Java, and Python for internal applications.
  • Collaborated with various teams to troubleshoot application failures, including network issues.
  • Automated internal processes to facilitate smooth organizational operations.
  • Assisted other teams with expertise on applications and supported cross-project initiatives.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Provided direction and guidance to junior associates on complex tasks.
  • Analyzed data and created reports for senior management.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.

Member Technical

ADP India Pvt. Ltd.
PUNE
03.2016 - 08.2019
  • Collaborated with development team, establishing strong relationships with stakeholders, quality assurance, and management.
  • Architected and implemented new features and solutions in partnership with database and software developers.
  • Updated and created Knowledge Base articles and case studies to enhance Knowledge Management.
  • Troubleshot data or performance issues alongside development and IT teams.
  • Conceptualized and developed new software applications with project managers and business analysts.
  • Reviewed project timelines, providing feedback on variances to project managers during task execution.
  • Managed databases, ensuring disaster recovery and performing regular backups using SSMS.
  • Automated processes using PowerShell for database management, user accounts, and resource allocation.

Technical Support Associate

Mphasis
PUNE
10.2015 - 02.2017
  • Resolved user technical issues with Bank of America applications through systematic troubleshooting.
  • Documented all troubleshooting steps in ITSM tool for future reference and knowledge sharing.
  • Diagnosed and resolved hardware and software problems, providing comprehensive functional support.
  • Handled internet protocol issues, including FTP, SFTP, and HTTP, ensuring connectivity.
  • Managed SME queue tickets related to Rightfax and Netsecure, ensuring timely resolution.
  • Configured and provided ongoing support for Outlook applications to enhance user experience.
  • Facilitated communication via calls, chats, and offline tickets based on operational needs.

Education

BE -

G.H. Raisoni College of Engg and Management
PUNE
07.2015

Core Java -

SEED Infotech
Pune
07.2014

HSC -

Vivekananda Kendriya Vidyalaya Margherita
Assam
03.2011

SSC -

St. Mary's High School Margherita
Assam
03.2009

Skills

  • Communication skills
  • Leadership abilities
  • Powershell scripting
  • Programming in C
  • C development
  • Java programming
  • HTML coding
  • Microsoft SQL Server management
  • MySQL database administration
  • Python development
  • C# programming

Hobbies and Interests

  • Cricket
  • Football
  • Volleyball
  • Watching Anime

Languages

  • English
  • Assamese
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 11/16/92
  • Nationality: Indian
  • Place of Birth: Assam

Timeline

Senior Associate

MSCI Services Pvt. Ltd.
08.2019 - Current

Member Technical

ADP India Pvt. Ltd.
03.2016 - 08.2019

Technical Support Associate

Mphasis
10.2015 - 02.2017

BE -

G.H. Raisoni College of Engg and Management

Core Java -

SEED Infotech

HSC -

Vivekananda Kendriya Vidyalaya Margherita

SSC -

St. Mary's High School Margherita

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