AVISHEK MAJUMDER
Kolkata,WB
Summary
Fifteen years of IT industry experience encompassing a wide range of skill set, roles and industry verticals. Experienced and Certified Scrum Master with definitive leadership qualities and strong critical thinking and decision making skills.
Overview
17
17
years of professional experience
1
1
Certification
3
3
Languages
Work History
Agile Scrum Master
IBM India Pvt. Ltd.
03.2023 - Current
- Led Agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives for cross-functional teams
- Implemented Agile metrics and dashboards to track team performance, sprint progress, and CI/CD pipeline efficiency, enabling data-driven decision-making
- Implemented continuous improvement initiatives to optimize team performance and delivery processes
- Implemented agile mindset by conducting burndown chart & team velocity analysis
- Facilitated Agile ceremonies and promoted Agile best practices within the development team, resulting in improved productivity and delivery predictability
- Facilitated cross-functional communication, enabling teams to collaborate effectively on project tasks.
- Collaborated with DevOps teams to automate build, test, and deployment processes, reducing manual effort and increasing deployment frequency
- Maintained stakeholder communication and managed expectations regarding project scope, timelines, and deliverables
- Configured Project, Team, Sprint and worked on Capacity planning
- Resolve conflicts and remove obstacles that occur.
Azure DevOps Consultant (Release Lead)
IBM India Pvt. Ltd.
08.2019 - 03.2023
- Implemented CI/CD pipelines for Biztalk Application & SSIS Application and resulted in 60% reduction in deployment time
- Implemented CI/CD pipelines for Certificate installation and resulted 80% time reduction in deployment time
- Implemented process improvement by adhering DevOps methodology for having one build for all environment deployment (SIT,UAT and Prod)
- Strong knowledge of version control, issue management and build system administration
- Maintenance of the Azure DevOps agents & Deployment groups
- Debugging and fixing failing build / release pipelines
- Promoting best practice Software Configuration Management and DevOps toolchains and methodologies for the control, build, packaging, configuration, release and monitoring of production database & server
- Strong knowledge of asset library management
- Familiar with Agile and Kanban development methodology
- Manage project timelines and workload for the DevOps Release team
- Configured template-based staging to avoid human error for during the configuration of the release phase
Dynamics AX Administrator
IBM India Pvt. Ltd.
07.2017 - 08.2019
- Performing SQL Database activities like Installation & Configuration, Update Statistics, Session Kill & Grant/Revoke Access
- Performing Database Backup & Restoration
- Build Deployment for AX 2009
- Monitoring AX, SQL & KSD Application through SCOM
- Created Dev, Pre-Prod AX 2009 server installation & configuration
- Performed Change Management activities.
Project Administrator & Change Management Spoc
IBM India Pvt. Ltd.
05.2013 - 06.2017
- Creating Monthly Forecast & Labor Forecast Report
- Creating Monthly Financial Tracker
- Tracking the Utilization of the Employees & creating monthly Report
- Creating an Oncall Roster for the month
- Performing Change Management activities & Participating in CAB Calls
- Performing Workplace Inspections
- Conducting Management Review meeting
- Conducting Team meeting
- Performing Onboarding & Offboarding of Team members
- Reviewing the Access Related documents & trackers (WML, SOD, ACL)
- Updating Project specific documents
- Creating Monthly Deck for the client
- Creating Changes, Incidents & Service Request
- Creating Access Request to Servers & Application
- Maintaining Risk tracker & reviewing the same
- Maintaining & Updating the GDPR related Documents
- Maintaining Data Security & Privacy Tracker
- Headed the GDRP, KCO & ISO Audits.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
Remote Technical Support
IBM India Pvt. Ltd.
04.2011 - 05.2013
- To troubleshoot all problems related to Outlook and Exchange Server
- To Handle Escalation calls in EMEA regions
- To take remote access of client's computer on Escalated issue
- To provide training to the new agents regarding the process
- To Manage the Changes severity and the time duration
- Coordinating with different teams on the high severity changes.
Executive Technical Support Engineer
247 Customer Pvt. Ltd.
06.2007 - 06.2008
- To diagnose and troubleshoot all problems related to software
- To Handle Customer calls in ASIA PAC Region
- To take remote access of client's computer and install and uninstall the software
- To provide training to the new agents regarding the process
- Floor support to the entire team.
Education
Bachelor's in Electronics & Communication Engineering -
Rayat & Bahra Institute of Engineering & Biotechnology
Mohali, India04.2011
Diploma in Electronics & Communication Engineering -
M.S.Ramaiah Polytechnic
Bengaluru, India03.2008
10th (Madhyamik) Standard -
Nava Nalanda
Kolkata, India03.2002
Skills
- Agile Methodologies (Scrum, Kanban)
- Team Facilitation and Leadership
- Sprint Planning and Execution
- Agile Tools (Azure DevOps & Jira)
- DevOps Practices (CI/CD)
- Stakeholder Communication
- Conflict Resolution
- Risk Management
- Scrum Framework Expertise
Certification
- ITIL V4 Certificated
- Profession Scrum Master 1 Certified (PSM1)
- Administering Microsoft SQL Server 2012/2014 -MS 70-462
- Azure Fundamentals - AZ900
- Azure Administrator Associate - AZ104
- Designing and Implementing Microsoft DevOps Solutions - AZ400
Personal Information
- Passport Number: S7213360
- Date of Birth: 08/05/85
- Gender: Male
- Marital Status: Married
- Religion: Hindu
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MS Office
OneNav ERP
Dynamics 365
Timeline
Agile Scrum Master
IBM India Pvt. Ltd.
03.2023 - Current
Azure DevOps Consultant (Release Lead)
IBM India Pvt. Ltd.
08.2019 - 03.2023
Dynamics AX Administrator
IBM India Pvt. Ltd.
07.2017 - 08.2019
Project Administrator & Change Management Spoc
IBM India Pvt. Ltd.
05.2013 - 06.2017
Remote Technical Support
IBM India Pvt. Ltd.
04.2011 - 05.2013
Executive Technical Support Engineer
247 Customer Pvt. Ltd.
06.2007 - 06.2008
Bachelor's in Electronics & Communication Engineering -
Rayat & Bahra Institute of Engineering & Biotechnology
Diploma in Electronics & Communication Engineering -
M.S.Ramaiah Polytechnic
10th (Madhyamik) Standard -
Nava Nalanda
- ITIL V4 Certificated
- Profession Scrum Master 1 Certified (PSM1)
- Administering Microsoft SQL Server 2012/2014 -MS 70-462
- Azure Fundamentals - AZ900
- Azure Administrator Associate - AZ104
- Designing and Implementing Microsoft DevOps Solutions - AZ400
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