DGM Retail Operations Max | ABM Pantaloons | SM Pantaloons and ADIDAS | Ex Indian Military Academy .
Experienced Area Manager with a proven track record of success in implementing strategic approaches to drive profitability and sales.
Recognized for performance excellence in operations and customer service.
Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Seeking opportunities to leverage my expertise and contribute to organizational growth.
KEY ACHIEVEMENTS
Max Tenure :
Recognized with the Best Area Manager Award Pan India for FY 19-20.
Promoted to DGM in April 2023 after successfully clearing the Development Assessment Centre.
Led Project on Max Transformation Team for North : Tier 3 Project at VIP Road Zirakpur and Pathankot .
Led the North Region for Fashion on Wheels Project during Covid Period in FY 21 .
Planned and launched a highly profitable store in Jalandhar, overseeing all aspects from site finalization to achieving a remarkable day 1 sale of 13.5 Lacs. Opened 4 NSO Stores back to Back in 2023.
Pantaloons Tenure :
Promoted to ABM in 2014. Ranked 2nd nationwide in DAC - Development Assessment Centre - for ABM Role .
Awarded Best ABM award for Sales and Profitability for two consecutive FY in EUPHORIA – Annual Award Meet at North Zone .
Designed and launched the national "Customer Service Charter" in collaboration with the HO L&D team across all four Zones.
Successfully created modules for key projects such as Shaksham, Daksh, and Pragati, facilitating career growth from FA to ADM, DM to SM, and SM to ABM roles.
SM Role :
Award-winning leader recognized at the HO Annual Meet for outstanding performance as the Best Store Manager nationally for Saket in FY14.
Managed Saket Store in complex situation during Transition FY 2013 -14 – Operating Under Future Group and ABG Group and still delivering 23% LTL.
Best SM at Zone level in FY 12-13 at Zone Level : Saket did 50 Lacs in single day and Highest number of Internal promotions from any store .
Overview
23
23
years of professional experience
Work History
Deputy General Manager
Max Lifestyle International Private Limited
Chandigarh
04.2023 - 02.2024
Responsible for business operations resulting in annual revenue of 150 Cr.
Managed the operations of 16 stores spanning across 1.5 Lac SFT of Retail Space in the Upper North region, comprised of Punjab, J&K, HP, and Haryana.
Team Size: 300 employees. Managed the team of 16 Store Managers along with 4 Cluster Support Functions ( CHR -1 , CVM -2 , CMM - 1 ) .
Senior Area Manager
Max Lifestyle International Private Limited
Chandigarh
05.2018 - 03.2023
Managed and steered the performance of 8 stores producing a total revenue amounting to 77 Crores during FY18.
Increased the Cluster's store presence by nearly double, reaching a total of 14 stores, while boosting annual turnover from 77 Crores in FY18 to 135 Crores in FY23.
Created strategies for the growth and development of SMs (5), DMs (11), Inventory (5), and Head Cashiers (6) to support expansion objectives.
Enhanced Women Western Contribution in Punjab by implementing space optimization and layout changes, resulting in a significant increase from 18% to 22%.
Conducted REFIT in Elante Chandigarh and Wave Mall Jammu for FY22 recovery rates resulting in 96% and 94% respectively compared to North Regional Recovery of 83% and Punjab Cluster Recovery of 86%
Area Business Manager
Aditya Birla Fashion & Retail Limited
New Delhi
04.2014 - 05.2018
Delivered exceptional results managing a 130 Cr Annual Turnover across Delhi, Ghaziabad, and Jaipur. Total Store Count : 11 Pantaloons Stores
Managed premium Pantaloons outlets at various locations, including Select Citywalk Mall, Saket, Ambience Mall, Vasant Kunj, and Unity One Malls in Janakpuri and Rohini.
Played an instrumental role in the Saket Resizing Project by minimizing space utilization from 24k SFT to 8k SFT with Annual Turnover Reduction from 55 Cr to 35 Cr.
Boosted profitability of the North region and Delhi cluster by reducing Vasant Kunj Store's area from 32k SFT down to 8.5k SFT, which had a direct impact on lowered OC costs.
Store Manager
Pantaloons Retail India Ltd.
New Delhi
04.2010 - 03.2014
Successfully managed operations of Pantaloons Saket the North Region's highest turnover store worth 55 Cr.
Navigated Future Group to ABG transition during FY 13 despite Mall challenges due to legal implications in ownership change sub-clause.
Effectively handled Pantaloons store operations at different malls, including Select Citywalk Mall - Saket, Shalimar Bagh - West Delhi, Ambience Mall - Gurgaon, and Sahara Ganj - Lucknow.
Department Manager
Pantaloons Retail India Ltd.
New Delhi
06.2006 - 03.2010
Successfully steered the Men's Casual Department towards prosperity at Select Citywalk Mall in Saket, Crossriver Mall in Shahadara and Sahara Mall in Gurgaon.
Collaborated in designing and implementing SOPs for the North Region as a Core Team member under Mr. Paul Miller in 2008 along with VM Model Store Concept rolled out as Pilot Project in Saket Store .
Store Manager
Adidas India Private Limited
New Delhi
01.2001 - 06.2006
Managed retail operations of Adidas stores at Preet Vihar New Delhi , as a Store Manager.
Education
B.Sc -
GGDSD College of Baijnath under HPU
01.1998
XII -
Sainik School Sujanpur Tihra
01.1995
X -
Sainik School Sujanpur Tihra
01.1993
Skills
Project Management & Planning
Business Development
P&L Management & Budget Forecasts
Team building and Staff motivation & Team Trainings
Budgeting and cost control strategies
Sales planning and implementation
Problem Resolution & Performance Improvement
Inventory Control
Time and Resource Optimization
Revenue and Market Expansion
Time and Resource Optimization
Revenue and Market Expansion
Accomplishments
Best Area Manager Award Pan India, FY 19-20
Promoted as DGM, 04/01/23
Appreciated for concluding high Profitable Store at Jalandhar, Day 1 Sale of 13.5 Lacs.
Awarded for Developing Highest numbers of SMs and DMs Internally.
PAN India 2nd Rank in DAC, For first Batch of ABM Role.
Awarded Best ABM award for Sales and Profitability, For two consecutive FY in EUPHORIA.
Designed 'Customer Service Charter' with HO L&D team.
Won award in HO Annual Meet for 'Outstanding Leader'.
Best SM at Zone level in FY 12-13.
Awarded Best ABM award for Sales and Profitability, For two consecutive FY in EUPHORIA.
Designed 'Customer Service Charter' with HO L&D team.
Won award in HO Annual Meet for 'Outstanding Leader'.
Best SM at Zone level in FY 12-13.
Work Preference
Work Type
Full Time
Work Location
On-Site
Important To Me
Career advancementCompany CultureHealthcare benefitsPersonal development programsWork-life balance
DGM-Business Finance & Commercial at Lifestyle international Private Limited ( Max retail Division)DGM-Business Finance & Commercial at Lifestyle international Private Limited ( Max retail Division)