Watching movies
Ayan Naskar
GUEST SERVICE ASSOCIATE
Kolkata,West Bengal
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in MS Office. Offering four year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
3
3
Languages
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Guest Service Associate
The Park Hotels
Kolkata, West Bengal
05.2017 - Current
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
- Used Micros to check daily record sheets, guest accounts and available vouchers.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Took reservations over phone and through email, recording guest information and verifying details.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Internship
Taj Banjara
Hyderabad, Telengana
11.2016 - 04.2017
- Completed clerical tasks such as filing, copying and distributing mail.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Developed correspondence letters, memos and emails.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Upheld strict security procedures to maintain data confidentiality.
- Answered incoming telephone calls, took down messages and provided information.
Education
Bachlors in Hospitality Management - Hospitality Management
Nips School of Hotel Management
Kolkata 08.2015 - 06.2018
Higher Secondary - Science Education
Alipore Girls`&Boys School
Kolkata 03.2012 - 03.2014
High School Diploma -
Behala Azad Hind Vidyalaya
Kolkata 02.2010 - 03.2012
Skills
Problem-solving skills
Interests
Playing cricket
Exploring Food Joints
Timeline
Guest Service Associate
The Park Hotels
05.2017 - Current
Internship
Taj Banjara
11.2016 - 04.2017
Bachlors in Hospitality Management - Hospitality Management
Nips School of Hotel Management
08.2015 - 06.2018
Higher Secondary - Science Education
Alipore Girls`&Boys School
03.2012 - 03.2014
High School Diploma -
Behala Azad Hind Vidyalaya
02.2010 - 03.2012
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