Yogeshwari Kamdi

• Greeted visitors and guest upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Entered customer data using Opera software and updated information whenever patrons changed rooms.
• Maintained transaction security by verifying payment cards against identification.
• Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.

Cross Exposer : Since December, 2020 till now

• Developed and delivered engaging sales presentations to convey product benefits.
• Managed all sales plan activities, including Quarry Sheet, Making BEO , Email handling along with maintaining Business on Books.