Vivek Kumar
Khampar( Pachfedwa)Bhatpar Rani , Deoria , Uttar Pradesh
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction.
Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Guest Service Associate
Taj Cidade De Goa ( Horizon)
Vainguinim Douna Paula Panjim Goa
03.2022 - 08.2024
- Greeted guests upon arrival, established rapport and provided hospitality services.
- Answered phone calls in a professional manner and responded to inquiries regarding hotel services.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Resolved any customer complaints or issues professionally and efficiently.
Barista
MacDonald mcafe
Mall De Goa Porvorim Goa
07.2018 - 11.2021
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Bachelor of Science - Bsc in Catering Science And Hotel Management
Bharathiar University
Tamil Nadu (coimbatore) India 07-2021
High Secondary School - Science Education
Ram Manohar Lohiya Inter Mediate College
Pakadi Babu Deoria Uttar Pradesh 05-2015
High School Diploma -
Ram Manohar Lohiya Inter Mediate College
Pakadi Babu Deoria Uttar Pradesh 05-2013
Skills
- Guest Relations
- Complaint Handling
- Hospitality Management
- Customer Service
- Guest Orientation
- Food and Beverage Area Setup
- Services and Amenities Promotion
- Guest service
- Food safety understanding
- Food safety knowledge
- Excellent customer service
Languages
English, Hindi
First Language
Timeline
Guest Service Associate
Taj Cidade De Goa ( Horizon)
03.2022 - 08.2024
Barista
MacDonald mcafe
07.2018 - 11.2021
Bachelor of Science - Bsc in Catering Science And Hotel Management
Bharathiar University
High Secondary School - Science Education
Ram Manohar Lohiya Inter Mediate College
High School Diploma -
Ram Manohar Lohiya Inter Mediate College
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