AYAN ROY CHOUDHURY
Pune
Summary
Strategic and execution-driven IT Services leader with 19+ years of experience in delivery governance, Salesforce program leadership, and multi-million–dollar portfolio management. Recognized for building scalable delivery frameworks, driving operational excellence, and strengthening executive client relationships that enable revenue growth, margin expansion, and long-term account stability. Adept at transforming underperforming programs, reducing risk, and aligning delivery with organizational strategy across People, Processes, and Platform dimensions. Known for a data-backed, outcomes-first leadership style that elevates delivery maturity while fostering high-performance teams.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
Director – Salesforce Delivery Governance
CUBE84 Consulting
05.2021 - Current
- Key Achievements
- Improved portfolio revenue by 39% average YoY by aligning governance, delivery execution, and AE/sales strategies to unlock new opportunities.
- Elevated gross margins by 22% through forecasting accuracy, pyramid optimization, and utilization discipline.
- Established a Delivery Governance Framework (quality gates, cadence models) reducing escalations by 71%.
- Managed a portfolio worth $3M+, achieving 89%+ CSAT across enterprise and non-profit clients.
- Scaled a cross-functional workforce of 25+ EMs, PMs, architects, consultants, enabling leadership succession and delivery maturity.
- Strengthened multi-year renewals by co-creating roadmaps, risk plans, and business value narratives with C-suite clients.
- Responsibilities
- Lead governance across a multi-account Salesforce portfolio ensuring quality, timeliness, and profitability.
- Own C-level stakeholder communication including QBRs, program reviews, and long-term roadmap alignment.
- Partner with sales/AEs to shape opportunities, craft proposals, and accelerate account expansion.
- Drive operational excellence through forecasting, compliance, utilization strategy, and governance audits.
- Contribute to organizational strategy involving scaling, resource planning, capability development, and internal process improvements.
Manager (Senior Executive) – Salesforce Delivery
Cognizant Technology Solutions
01.2014 - 05.2021
- Key Achievements
- Delivered Salesforce rollouts for 2+ enterprise clients across verticals.
- Mentored a 20+ member team on Salesforce configuration and administration.
- Led Salesforce CRM deployments and enhancements using Apex, Visualforce, SOQL.
- Served as hybrid consultant/admin for client success, user training, and troubleshooting.
- Managed client communications, delivery status updates, and SLA adherence.
- Oversaw hiring, performance evaluations, and workforce planning.
- Contributed to internal capability-building and quality compliance metrics.
Assistant Manager – Operations
IBM (Concentrix)
01.2011 - 01.2014
- Drove operational governance for BFSI accounts, improving VOC, AHT, and compliance metrics.
- Managed a 20+ member team and executed performance and engagement programs.
Team Leader – Customer Support (HP Account)
Wipro
01.2007 - 01.2011
- Achieved improved CSAT and upsell performance through coaching and workflow improvements.
Frontline Support – Technical & Billing
Tata Serwizsol (VSNL ISP)
01.2006 - 01.2007
Education
Bachelor of Commerce -
Pune University
Skills
- Delivery Oversight, Portfolio
- Oversight, and Governance
- Business Growth and Strategy
- Strategic Planning and Execution
- Executive and Client Relationship
- Management
- P&L and Margin Management
- Salesforce
- Cross-functional leadership
- Team Building and Mentoring
- Risk and Escalation Management
- Stakeholder Engagement
- Process Optimisation & Operational
- Excellence
- Data-Driven Decision-Making
- Executive Communication
- Salesforce Programme Management
- (Sales Cloud, Service Cloud,
- Experience Cloud, Non-profit)
Certification
- Salesforce Administrator
- Advanced Administrator
- Sales Cloud Consultant
- Service Cloud Consultant
- Platform App Builder
- Platform Developer I
- Force.com Developer
LANGUAGES
English (C2)
Hindi (B1)
Bengali (Native)
INTERESTS
Chess, Basketball, Photography, Cooking, Solo Bike Rides, Blogging
Timeline
Director – Salesforce Delivery Governance
CUBE84 Consulting
05.2021 - Current
Manager (Senior Executive) – Salesforce Delivery
Cognizant Technology Solutions
01.2014 - 05.2021
Assistant Manager – Operations
IBM (Concentrix)
01.2011 - 01.2014
Team Leader – Customer Support (HP Account)
Wipro
01.2007 - 01.2011
Frontline Support – Technical & Billing
Tata Serwizsol (VSNL ISP)
01.2006 - 01.2007
Bachelor of Commerce -
Pune University