Ayeesha A
Chennai
Summary
As a dedicated consultant, I bring expertise in client management, issue resolution, and presentation. I excel at handling multiple tasks and projects simultaneously and possess strong business acumen in the field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Consultant
IKEA-Operations Bridge
Chennai
01.2023 - 07.2024
- As an Associate Consultant at IKEA's Operations Bridge, I manage data centers, oversee batch jobs, and handle incidents and changes.
- Using Control-M, Splunk, and Service NOW for monitoring, I provide 24/7 support, prepare reports, and ensure project alignment with client goals.
- As a part of Major Incident Management, I make critical decisions for business-critical issues and maintain on-call support.
Senior Analyst
IKEA-ECOMMERCE
Chennai
12.2021 - 04.2023
- As a Senior Analyst at IKEA, I manage e-commerce and production systems using Catchpoint, Grafana, Splunk, ServiceNow, and Oracle-MySQL for proactive monitoring and incident management.
- Handled issue triage, Campaign validation, and supported digital e-commerce applications, ensuring smooth operations.
- Additionally, I provide technical support, review design documentation, and create business intelligence databases and reports.
Education
B.E ELECTRONICS AND COMMUNICATION ENGINEERING -
SAVEETHA ENGINEERING COLLEGE
HSC -
VELAMMAL MATRIC HR.SEC.SCHOOL
Skills
- AWS
- Control-M
- Service Now
- Major Incident & Problem Management
- Splunk
- Grafana
- Google Analytics
- Communication Skills
Certification
- Cambridge English Entry level certificate in ESOL international (Entry III) Business preliminary.
- Python programming by Coursera.
- AWS Certified cloud Practitioner.
Timeline
Associate Consultant
IKEA-Operations Bridge
01.2023 - 07.2024
Senior Analyst
IKEA-ECOMMERCE
12.2021 - 04.2023
B.E ELECTRONICS AND COMMUNICATION ENGINEERING -
SAVEETHA ENGINEERING COLLEGE
HSC -
VELAMMAL MATRIC HR.SEC.SCHOOL
Similar Profiles
NEETU KapasiNEETU Kapasi
South Asia Head Corporate Affairs & Stakeholder Relations at IKEA Supply South Asia, Inter IKEA GroupSouth Asia Head Corporate Affairs & Stakeholder Relations at IKEA Supply South Asia, Inter IKEA Group
Ida Idura Abdul SamadIda Idura Abdul Samad
Manager, Customer Relations at IKEA Southeast Asia (IKEA Cheras)Manager, Customer Relations at IKEA Southeast Asia (IKEA Cheras)
Eduardo CastilloEduardo Castillo
Warehouse Worker at IKEA Distribution CenterWarehouse Worker at IKEA Distribution Center