Ayeesha A
Chennai
Summary
As a dedicated consultant, I bring expertise in client management, issue resolution, and presentation. I excel at handling multiple tasks and projects simultaneously and possess strong business acumen in the field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Consultant
IKEA-Operations Bridge
Chennai
01.2023 - 07.2024
- As an Associate Consultant at IKEA's Operations Bridge, I manage data centers, oversee batch jobs, and handle incidents and changes.
- Using Control-M, Splunk, and Service NOW for monitoring, I provide 24/7 support, prepare reports, and ensure project alignment with client goals.
- As a part of Major Incident Management, I make critical decisions for business-critical issues and maintain on-call support.
Senior Analyst
IKEA-ECOMMERCE
Chennai
12.2021 - 04.2023
- As a Senior Analyst at IKEA, I manage e-commerce and production systems using Catchpoint, Grafana, Splunk, ServiceNow, and Oracle-MySQL for proactive monitoring and incident management.
- Handled issue triage, Campaign validation, and supported digital e-commerce applications, ensuring smooth operations.
- Additionally, I provide technical support, review design documentation, and create business intelligence databases and reports.
Education
B.E ELECTRONICS AND COMMUNICATION ENGINEERING -
SAVEETHA ENGINEERING COLLEGE
HSC -
VELAMMAL MATRIC HR.SEC.SCHOOL
Skills
- AWS
- Control-M
- Service Now
- Major Incident & Problem Management
- Splunk
- Grafana
- Google Analytics
- Communication Skills
Certification
- Cambridge English Entry level certificate in ESOL international (Entry III) Business preliminary.
- Python programming by Coursera.
- AWS Certified cloud Practitioner.
Timeline
Associate Consultant
IKEA-Operations Bridge
01.2023 - 07.2024
Senior Analyst
IKEA-ECOMMERCE
12.2021 - 04.2023
B.E ELECTRONICS AND COMMUNICATION ENGINEERING -
SAVEETHA ENGINEERING COLLEGE
HSC -
VELAMMAL MATRIC HR.SEC.SCHOOL
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