Ravi Kumar
Rohtak
Summary
Friendly Tele caller with 1.5 years of experience in customer service and sales. Good at talking to potential customers and convincing them to buy. Can handle a lot of calls while staying polite and professional. Great at understanding what customers need, answering their questions, and giving them the right solutions. Knows how to use CRM software and keep good records. Committed to reaching goals and building positive relationships with customers.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
Sahi Bandhu fintech solution
01.2023 - 09.2024
- Handled customer inquiries and resolved issues, improving customer satisfaction
- Analyzed customer feedback and trends to provide insights for process improvement
- Collaborated with cross-functional teams to enhance service delivery
- Utilized CRM software to track and report customer interactions, identifying areas for efficiency
- Best Performer Q4 (F.Y.2023-2024)
- Best Performer Q1 (F.Y.2024-2025)
- First Employee who started sales in Customer support
- First Employee in team who set benchmark of 200 calls/day
- First Employee in team who set benchmark of 300 calls/day
- First Employee in team who set benchmark of 350 calls/day
Education
BTTM -
Maharshi Dayanand University
RohtakSenior Secondary -
NIOS
Metric -
Kendriya Vidyalaya
RohtakSkills
- Windows 10
- Windows 8
- Windows 7
- MS Office (Word, Excel, PowerPoint, Access)
Accomplishments
- Best Performer Q4 (F.Y.2023-2024)
- Best Performer Q1 (F.Y.2024-2025)
- First Employee who started sales in Customer support
- First Employee in team who set benchmark of 200 calls/day
- First Employee in team who set benchmark of 300 calls/day
- First Employee in team who set benchmark of 350 calls/day
Extracurricular Activities
Actively participated in various activities in school and college Appointed as school House Prefect Participated in multiple skits and plays Actively participated in school's sports meet Member of NCC and The Bharat Scouts and Guides Appointed as head boy in school Worked as part-time teacher in a coaching institute
Timeline
Customer Support Executive
Sahi Bandhu fintech solution
01.2023 - 09.2024
BTTM -
Maharshi Dayanand University
Senior Secondary -
NIOS
Metric -
Kendriya Vidyalaya
Similar Profiles
Faraaz Rafik ShaikhFaraaz Rafik Shaikh
Senior Executive Sales & Operation at Roinet Solution - FintechSenior Executive Sales & Operation at Roinet Solution - Fintech
Tatiana DashevskaTatiana Dashevska
Board of Directors Member/CEO of ConcordBusiness/Project Manager at Concord Fintech SolutionBoard of Directors Member/CEO of ConcordBusiness/Project Manager at Concord Fintech Solution
JASHANDEEP SINGHJASHANDEEP SINGH
Professional Truck Driver at Sahi Express Ltd.Professional Truck Driver at Sahi Express Ltd.