Ayesha Khatoon
Hyderabad
Summary
Skilled editor with background in managing content across various platforms, from digital media to print publications. Bring comprehensive understanding of content creation, proofreading, and editorial oversight to ensure accuracy and coherence. Possess strong command over language and adept at enhancing readability while maintaining author's voice. Successfully improved content engagement through targeted editing strategies and collaborative work with writers to refine articles for publication readiness.
Overview
3
3
years of professional experience
Work History
Content Moderator
Genpact India PVT LTD
Hyderabad
01.2023 - 07.2024
- Analysed data related to user engagement and behaviour patterns across multiple platforms.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Reviewed content for compliance with internal policies and procedures.
Customer Service Representative
Amazon India PVT LTD
Hyderabad
10.2021 - 10.2022
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
MBA - Human Resources Management
Osmania University
Hyderabad07-2024
Bachelor of Arts - Economics, Political Science
Osmania University
Hyderabad06-2022
High School Diploma -
Stann's Girls High School
Hyderabad04-2017
Skills
- Leadership skills
- Dynamic communication skills
- Collaborated, Facilitated, Mentored, Cultivated and, Supervised
- Moderated, Negotiated, Formulated, Arbitrated, Persuaded
- Advanced technical skills
- Superb management skills
- Calculated, Designed, Programmed, Upgraded and, Analyzed
- Co-ordinated, Executed, Analyzed, Directed and Implemented
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Content Moderator
Genpact India PVT LTD
01.2023 - 07.2024
Customer Service Representative
Amazon India PVT LTD
10.2021 - 10.2022
MBA - Human Resources Management
Osmania University
Bachelor of Arts - Economics, Political Science
Osmania University
High School Diploma -
Stann's Girls High School
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