Ayisha Bee A
Vellore
Summary
Results-driven Customer Relations Manager with a proven track record in enhancing customer satisfaction and loyalty through strategic relationship-building. Expertise in resolving complex issues and developing solutions that drive business growth. Skilled at leading teams to exceed performance targets, and deliver exceptional service quality.
Overview
8
8
years of professional experience
Work History
Customer Relationship Manager
Flink Solutions Private Limited
02.2022 - Current
- Built and maintained strong, long-term relationships with key customers, ensuring consistent engagement and satisfaction.
- Acted as the primary point of contact for customer queries and concerns, resolving issues promptly and effectively.
- Proactively engaged with customers to understand their needs, and deliver tailored solutions that enhanced loyalty.
- Monitored and analyzed customer interactions and feedback to identify trends and improve service delivery.
- Provided actionable insights to internal teams, driving product and service enhancements that elevated the overall customer experience.
- Ensured high levels of customer satisfaction through proactive issue resolution and continuous process improvements.
Administrative Executive
Ayathii Educare
Vellore
12.2017 - 05.2019
- Managed office operations, scheduling, and correspondence.
- Maintained records and documents, ensuring accuracy and accessibility.
- Provided support to senior management and staff as needed.
- Conducted outbound calls to potential customers, promoting products/services.
- Managed customer inquiries, providing information and resolving issues.
- Met daily/weekly/monthly call targets and conversion goals.
- Maintained detailed records of customer interactions and transactions.
Education
Bachelor - Computer Application
Auxilium College
01.2017
HSC -
Auxilium School
01.2014
Skills
- Effective communication
- Teamwork and collaboration
- Customer relationship management
- Customer feedback analysis
- CRM software proficiency
- Performance tracking
- Customer satisfaction focus
- Service-Oriented mindset
- General office administration
- Conflict resolution
Languages
Hindi
Proficient
C2
English
Advanced
C1
Tamil
Proficient
C2
Hobbies
- Travel
- Baking
- Listening music
Timeline
Customer Relationship Manager
Flink Solutions Private Limited
02.2022 - Current
Administrative Executive
Ayathii Educare
12.2017 - 05.2019
Bachelor - Computer Application
Auxilium College
HSC -
Auxilium School