Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Ayisha Bee A

Vellore

Summary

Results-driven Customer Relations Manager with a proven track record in enhancing customer satisfaction and loyalty through strategic relationship-building. Expertise in resolving complex issues and developing solutions that drive business growth. Skilled at leading teams to exceed performance targets, and deliver exceptional service quality.

Overview

8
8
years of professional experience

Work History

Customer Relationship Manager

Flink Solutions Private Limited
02.2022 - Current
  • Built and maintained strong, long-term relationships with key customers, ensuring consistent engagement and satisfaction.
  • Acted as the primary point of contact for customer queries and concerns, resolving issues promptly and effectively.
  • Proactively engaged with customers to understand their needs, and deliver tailored solutions that enhanced loyalty.
  • Monitored and analyzed customer interactions and feedback to identify trends and improve service delivery.
  • Provided actionable insights to internal teams, driving product and service enhancements that elevated the overall customer experience.
  • Ensured high levels of customer satisfaction through proactive issue resolution and continuous process improvements.

Administrative Executive

Ayathii Educare
Vellore
12.2017 - 05.2019
  • Managed office operations, scheduling, and correspondence.
  • Maintained records and documents, ensuring accuracy and accessibility.
  • Provided support to senior management and staff as needed.
  • Conducted outbound calls to potential customers, promoting products/services.
  • Managed customer inquiries, providing information and resolving issues.
  • Met daily/weekly/monthly call targets and conversion goals.
  • Maintained detailed records of customer interactions and transactions.

Education

Bachelor - Computer Application

Auxilium College
01.2017

HSC -

Auxilium School
01.2014

Skills

  • Effective communication
  • Teamwork and collaboration
  • Customer relationship management
  • Customer feedback analysis
  • CRM software proficiency
  • Performance tracking
  • Customer satisfaction focus
  • Service-Oriented mindset
  • General office administration
  • Conflict resolution

Languages

Hindi
Proficient
C2
English
Advanced
C1
Tamil
Proficient
C2

Hobbies

  • Travel
  • Baking
  • Listening music

Timeline

Customer Relationship Manager

Flink Solutions Private Limited
02.2022 - Current

Administrative Executive

Ayathii Educare
12.2017 - 05.2019

Bachelor - Computer Application

Auxilium College

HSC -

Auxilium School
Ayisha Bee A