Results-driven Customer Relations Manager with a proven track record in enhancing customer satisfaction and loyalty through strategic relationship-building. Expertise in resolving complex issues and developing solutions that drive business growth. Skilled at leading teams to exceed performance targets, and deliver exceptional service quality.
Overview
8
8
years of professional experience
Work History
Customer Relationship Manager
Flink Solutions Private Limited
02.2022 - Current
Built and maintained strong, long-term relationships with key customers, ensuring consistent engagement and satisfaction.
Acted as the primary point of contact for customer queries and concerns, resolving issues promptly and effectively.
Proactively engaged with customers to understand their needs, and deliver tailored solutions that enhanced loyalty.
Monitored and analyzed customer interactions and feedback to identify trends and improve service delivery.
Provided actionable insights to internal teams, driving product and service enhancements that elevated the overall customer experience.
Ensured high levels of customer satisfaction through proactive issue resolution and continuous process improvements.
Administrative Executive
Ayathii Educare
Vellore
12.2017 - 05.2019
Managed office operations, scheduling, and correspondence.
Maintained records and documents, ensuring accuracy and accessibility.
Provided support to senior management and staff as needed.
Conducted outbound calls to potential customers, promoting products/services.
Managed customer inquiries, providing information and resolving issues.
Met daily/weekly/monthly call targets and conversion goals.
Maintained detailed records of customer interactions and transactions.
Operations Manager at IBM India Private Limited/ Kyndryl Solutions Private LimitedOperations Manager at IBM India Private Limited/ Kyndryl Solutions Private Limited
Associate Executive - Demand Forecast & Planning at Foxconn Hon Hai TechnologyAssociate Executive - Demand Forecast & Planning at Foxconn Hon Hai Technology