Siddhi Narkar
Dadar (West), Mumbai
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Skilled in communication, problem-solving, and strategic planning to foster strong customer relationships.
Overview
11
11
years of professional experience
Work History
Customer Relationship Manager
BMW Navnit Motors
Mumbai
06.2022 - Current
- Coordinated delivery schedules, ensuring timely execution and client satisfaction.
- Monitored PSF calls to enhance service quality and performance metrics.
- Developed customer care processes within CRM for improved response times.
- Managed front desk operations to provide seamless customer experiences.
- Interacted with sales team to facilitate effective follow-up on leads.
- Handled customer complaints efficiently, resolving issues in a timely manner.
- Collaborated with marketing team for successful event coordination.
- Supervised a team of customer representatives, enhancing productivity and service standards.
Customer Relationship Manager
Audi Mumbai west
Mumbai
11.2021 - 05.2022
- Conducted customer visits following deliveries to ensure satisfaction.
- Managed PSF calls to address inquiries and concerns promptly.
- Oversaw booking login processes to maintain accurate records.
- Maintained lead generation reports for tracking potential business opportunities.
- Handled events effectively, coordinating logistics and support.
- Supervised support staff and drivers to optimize operational efficiency.
- Resolved customer concerns swiftly to enhance service quality.
Customer Relationship Manager
Edel Assurance LLP
05.2019 - 10.2021
- Handle all the cold callings (lead generation)
- Handle all the Google leads/ digital leads
- Follow-up with the customers on daily basis
- Got promoted in Jan'2021 as Operations Head - Pune
- Manage the entire team
- Handle all the operations in Pune
- Managing CRM as well as sales related work
Senior Customer Relation Executive (Senior CRE)
Jubilant Performance Cars Pvt Ltd (Porsche showroom)
05.2016 - 04.2019
- Manage Daily roaster for Test Drives, Blocking test drive Cars - Co-ordination with Drivers.
- Test drive Feedback Calls.
- Handling Deliveries.
- Meeting clients post delivery
- Event Handlings
- Getting testimonials from the satisfied customers.
- Customer visits.
- Development of customer care process in CRM
- Interact with the sales team to ensure proper follow-up with the leads
- Maintain and manage database of the customers
- Document feedbacks from the customers and implement within the organisation.
- Teaming up with other internal departments for smoother functions
- Looking after all the surveys (PSS - After delivery)
- Handling Customer complaints and concerns in an effective and timely manner
- Managing the CAP system (keeping a track of leads, activities. Downloading required reports)
- Co-ordination with the Workshop.
- Managing Front office.
- Looking after Support Staff, Cleaners, Pantry members, Security.
- Handling Porsche Merchandise.
- Joined Jubilant Performance Cars as a CRE (Customer Relation Executive) and got Re-designated as Senior CRE looking at my performance and skills.
Front Office Executive Assistant
Auto Hangar Pvt Ltd (Mercedes Benz)
05.2015 - 04.2016
- Manage Daily roaster for Test Drives, Blocking test drive Cars.
- Test drive Feedback Calls
- Managing Front office
- Handling the company's system (e-dealer which includes leads, test-drives)
Education
PGDM - HR
Welingkars Institute of Management
Mumbai01.2018
B.COM -
Lala Lajpatrai College of Commerce
Mumbai01.2015
H.S.C -
Lala Lajpatrai College of Commerce
Mumbai01.2012
S.S.C -
Convent Girls' High School
01.2010
Skills
- Microsoft Office Suite
- Lead generation
- Client satisfaction
- Team leadership
- Operational efficiency
- Effective communication
- Feedback implementation
Extracurricular Activities
Was Cultural Head of my college - Lala Lajpatrai College of Commerce, Mumbai. Was an active performer with a dance academy called 'SADA' in Mumbai. Was a freelancer (events).
Birthday
03/21/95
Personal Information
- Hobbies: Travelling, Listening Music, Watching Movies, Shopping, Dancing
- Marital Status: Married
- Religion: Hindu
Timeline
Customer Relationship Manager
BMW Navnit Motors
06.2022 - Current
Customer Relationship Manager
Audi Mumbai west
11.2021 - 05.2022
Customer Relationship Manager
Edel Assurance LLP
05.2019 - 10.2021
Senior Customer Relation Executive (Senior CRE)
Jubilant Performance Cars Pvt Ltd (Porsche showroom)
05.2016 - 04.2019
Front Office Executive Assistant
Auto Hangar Pvt Ltd (Mercedes Benz)
05.2015 - 04.2016
PGDM - HR
Welingkars Institute of Management
B.COM -
Lala Lajpatrai College of Commerce
H.S.C -
Lala Lajpatrai College of Commerce
S.S.C -
Convent Girls' High School