Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Priya

New Delhi

Summary

Dynamic Customer Relationship Manager with proven expertise at Office Stag Solutions Pvt Ltd in enhancing data accuracy and streamlining order fulfillment. Adept at leveraging CRM tools and strong communication skills to resolve conflicts and drive customer satisfaction. Recognized for improving operational efficiency and fostering collaboration across teams.

Overview

3
3
years of professional experience

Work History

Customer Relationship Manager

Office Stag Solutions Pvt Ltd
New Delhi
12.2023 - Current

Updated sales orders in Zoho Inventory by confirming details with customers.

Managed and maintained customer data in internal systems for accuracy.

Processed and uploaded sales orders on Zoho Inventory, ensuring timely execution.

Coordinated resolution of order, invoice, or delivery issues with customers.

Generated and sent invoices to customers, following up for prompt payments.

Uploaded invoices to Ariba, Oracle, and Google Forms for compliance.

  • Retrieved purchase orders from customer portals and ensured accurate documentation.
  • Assisted daily operations to facilitate efficient workflow across departments.

Diploma Engineer Trainee

Yokohama India Private Limited
Bahadurgarh
09.2022 - 06.2023

Operated VMI machine for radial tire production while adhering to safety protocols.

  • Assisted with assembly of components on production lines, ensuring compliance with safety standards.
  • Collaborated with team members to troubleshoot machinery issues and implement corrective measures.
  • Maintained clean and organized work area following established operational guidelines.
  • Participated in regular meetings to discuss productivity improvements and operational goals.
  • Loaded raw materials into hoppers for efficient processing by manufacturing equipment.
  • Executed troubleshooting procedures for machinery to minimize downtime and enhance efficiency.

Education

Bachelor of Arts - English Honours

Indira Gandhi National Open University
New Delhi, India
06-2023

Diploma - Instrumentation And Control

Ambedkar Institute of Technology
New Delhi, India
06-2022

Secondary School Examination -

National Institute of Open Schooling
New Delhi, India
04-2020

Secondary School Examination -

Central Board of Secondary Education
New Delhi, India
05-2018

MBA - Human Resource Management

Indira Gandhi National Open University
New Delhi, India

Skills

  • Customer relationship management
  • Sales order processing
  • Data accuracy
  • Order fulfillment coordination
  • Microsoft Office Suite
  • CRM tools
  • Communication skills
  • Problem solving
  • Time management
  • Adaptability and flexibility
  • Leadership skills
  • Decision making
  • Conflict resolution
  • Creativity and innovation
  • Collaboration and teamwork
  • Attention to detail

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Relationship Manager

Office Stag Solutions Pvt Ltd
12.2023 - Current

Diploma Engineer Trainee

Yokohama India Private Limited
09.2022 - 06.2023

Bachelor of Arts - English Honours

Indira Gandhi National Open University

Diploma - Instrumentation And Control

Ambedkar Institute of Technology

Secondary School Examination -

National Institute of Open Schooling

Secondary School Examination -

Central Board of Secondary Education

MBA - Human Resource Management

Indira Gandhi National Open University
Priya