Ayona Mandal
Hyderabad
Summary
I am a highly experienced Senior Technical Analyst. Highly skilled in IT Service Management, IT Business Management, and IT Operation Management. Substantial experience in cloud infrastructure and access control.
Overview
9
9
years of professional experience
Work History
Engineer
Movate Technology Pvt Ltd
Hyderabad
12.2023 - 05.2024
- Maintain cloud-tops on google cloud environment
- Helped with access control and asset data fix on corporate devices
- provisioning, creating & destroying host details to gain privileged access on corporate accounts
Senior Service Desk Analyst
Wipro Limited
Hyderabad
06.2022 - 12.2023
- Hands-on experience on incident control, data & reporting, asset management, handling of major incidents, service requests
- Organize and prioritize support requests in a central dashboard to tag, categorize, and assign tickets.
Service Desk Analyst
TELEPERFORMANCE
Kolkata
02.2020 - 06.2022
- Configured and managed virtual machines to improve system availability and scalability
- Skilled in IT Ticketing tool to track IT service requests, events, incidents, and alerts that might require additional action from IT.
Business Support Oficer
Startek Services Pvt Ltd
Mumbai
12.2019 - 02.2020
- Conducted comprehensive market analysis to identify new opportunities and potential areas of growth
- Developed and maintained a comprehensive database of customers and contacts to facilitate customer outreach and engagement.
Computer Applicaon Trainer
Govt H.S School
Kolkata
07.2015 - 01.2019
- Provide appropriate guidance on computer applications like basic knowledge of different versions of Windows, System software, Computer hardware, and Operating system boot functions
- Tracked and monitored progress of trainees to identify areas of improvement and provide feedback
- Delivered engaging and interactive training sessions to large groups of students, resulting in improved knowledge retention and performance.
Education
B. Tech (IT) -
01.2015
12th -
Skills
- IT Service Management
- Incident Management
- Service Level Agreement
- Service Now Tool
- Infrastructure Management
Contact Details
Hyderabad, India, 76878 13084
Timeline
Engineer
Movate Technology Pvt Ltd
12.2023 - 05.2024
Senior Service Desk Analyst
Wipro Limited
06.2022 - 12.2023
Service Desk Analyst
TELEPERFORMANCE
02.2020 - 06.2022
Business Support Oficer
Startek Services Pvt Ltd
12.2019 - 02.2020
Computer Applicaon Trainer
Govt H.S School
07.2015 - 01.2019
B. Tech (IT) -
12th -
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