Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Pepsico Project (Noida: Offsite)
Cardinal Health Project (Noida: Offsite)
Timeline
American Health Network Project (Noida : Offsite)
Comcast Project (India-Offsite)
Generic
AMIT SINGH

AMIT SINGH

Pune

Summary

8 Years experienced professional specializing in Software Asset Management, ELP Reporting, and Software Compliance. Proficient in License Metrics, Software Fulfillment, and Data Auditing, with expertise in License Reconciliation and Re-harvesting. Skilled in Contract and Vendor Management, SAP, Order Creation and Tracking, Purchase Requisition, Invoice Management, and Accounts Receivable. Well-versed in IT Asset Management, ITSM, ITIL, CMDB, and Procurement to Pay processes. Adept at Vendor Development, Pricing Advocacy, 3rd Party Risk Management, and Supply Chain Management. Strong abilities in Report Design, Dispute Resolution, and Spend Management, with proficiency in Ariba, SAP CRM, ECC, HANA, MM, WM, FICO.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Lead Engineer

Wipro Technologies
Pune
04.2024 - 07.2024
  • Monitored system performance metrics to identify potential issues or areas of improvement.
  • Trained internal staff members on the use of various software asset management applications or platforms.
  • Conducted audits of client's IT assets and systems to identify areas for improvement in terms of cost savings and efficiency.
  • Developed custom workflows that integrated seamlessly into existing infrastructure while ensuring regulatory compliance.
  • Identified opportunities for the consolidation or rationalization of existing software licenses.
  • Provided advice on how to optimize utilization rates through virtualization techniques or other cost-saving measures.
  • Performed detailed analysis of customer environments in order to identify opportunities for process improvement.
  • Ensured accuracy of customer data by validating information from multiple sources such as contracts, invoices.
  • Designed reports to track software licenses, usage trends, and potential risks associated with non-compliance.
  • Designed, coded, debugged and tested software per business's systems standards, policies, procedures, and security requirements.
  • Completed day-to-day duties accurately and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Senior Domain Consultant

Judge India Solutions
Noida
11.2022 - 03.2024
  • Streamlined global software asset fulfillment and tracking processes.
  • Extensive experience in managing vendor-based licensing arrangements with publishers such as Microsoft, Adobe, Oracle, Autodesk, IBM and more to develop Reconciliation ELP.
  • Assisted in ensuring software compliance audit preparedness
  • Centralized SAM tool implemented for streamlined tracking and reporting of software assets, including on-boarding, maintenance, and disposal
  • Worked alongside HR to streamline employee management processes and contribute to organizational planning.
  • Tracked and maintained software entitlements, resolved software issues through ticket management system, and processed Joiner, Mover, Leaver requests.
  • Enhanced organizational functionality by adapting and configuring ServiceNow instances according to specific requirements. This involved modifying forms, fields. workflows. UI policies. business rules. CMDB was utilized along with other essential features.
  • Analyzed complex information from diverse sources to identify patterns or trends.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Managed multiple projects concurrently, ensuring on-time and within budget completion.
  • Analyzed existing practices against industry standards, resulting in increased efficiency.
  • Partnered with clients to create customized action plans for overcoming specific challenges and achieving objectives.
  • Implemented strategies to monitor project schedules and ensured timely completion of tasks while adhering to budgetary limitations.
  • Managed end-to-end software lifecycle, ensuring adherence to 100% SLA deliverability for process, request management, license pooling/checks, deployment, reconciliation and retirement.
  • Collaborated with Financial Analysts to generate accurate financial forecasting reports for informed financial decision-making.

Senior System Software Engineer

Xoriant Solutions ( C2H )
Pune
05.2022 - 11.2022
  • Oversaw the SAM program, ensuring accurate tracking of software licenses and compliance with organizational policies.
  • Identified opportunities for the consolidation or rationalization of existing software licenses.
  • Created user documentation and training materials related to software asset management processes.
  • Designed reports to track software licenses, usage trends, and potential risks associated with non-compliance.
  • Developed custom workflows that integrated seamlessly into existing infrastructure while ensuring regulatory compliance.
  • Implemented automated tools that enabled streamlined tracking of software licenses throughout their lifecycle.
  • Worked closely with vendors to negotiate favorable pricing on new purchases or renewal fees for existing products.
  • Clarified client system requirements and defined scope of projects and requirements.
  • Investigated department processes and facilitated company becoming ISO9000-qualified.
  • Optimized databases to improve query performance.
  • Resolved complex issues related to software applications quickly and effectively.
  • Integrated third-party APIs into existing systems.
  • Implemented new features into existing software solutions.
  • Trained internal staff members on the use of various software asset management applications or platforms.
  • Analyzed vendor agreements regarding software license rights and restrictions in order to maximize value for customers.
  • Conducted audits of client's IT assets and systems to identify areas for improvement in terms of cost savings and efficiency.
  • Provided advice on how to optimize utilization rates through virtualization techniques or other cost-saving measures.
  • Developed software asset management policies and procedures to ensure compliance with applicable laws.
  • Engage with stakeholders to understand business needs and processes.
  • Document and analyze requirements for new ServiceNow functionalities or enhancements.
  • Conduct workshops and meetings to gather detailed functional specifications.
  • Develop functional design documents based on gathered requirements.
  • Propose efficient and scalable solutions within the ServiceNow platform.
  • Ensure alignment of solutions with best practices and business objectives.
  • Configure ServiceNow modules such as Incident, Problem, Change, Service Catalog, and CMDB according to requirements.
  • Customize portals and dashboards to improve user experience.
  • Prepare training materials and conduct training sessions for end-users and administrators.
  • Provide ongoing support and guidance to users, addressing queries and troubleshooting issues.
  • Develop and maintain user documentation and knowledge base articles.
  • Client: Judge India Solutions

Management Trainee

Genpact
Noida
10.2020 - 05.2022
  • Managed the lifecycle of software assets including licenses, entitlements, and SW maintenance agreements
  • Explored opportunities for maximizing unused or partially used IT assets to achieve full efficiency and budget optimization.
  • Monitored changes in technology trends which could affect future license requirements.
  • Provided guidance on license optimization strategies to reduce costs and improve efficiencies.
  • Participated in budgeting activities by forecasting expected costs associated with IT assets.
  • Developed and implemented software asset management processes and procedures.
  • Collaborated with internal stakeholders to develop plans for managing inventory levels.
  • Performed regular reviews to ensure compliance with licensing agreements.
  • Conducted audits to assess levels of compliance with established policies and procedures.
  • Identified areas for improvement within existing asset management processes and procedures.
  • Ensured that appropriate financial controls were in place for software acquisitions.
  • Managed vendor relationships related to software asset management activities.
  • Analyzed software utilization data to identify potential license over-deployment issues.
  • Identified cost savings opportunities associated with the rationalization of existing licenses.
  • Created reports outlining key metrics such as total spend, number of licenses.
  • Researched new products and services available from vendors and negotiated favorable terms.
  • Implemented tools, systems designed to automate the tracking of hardware, software assets.
  • Maintained accurate records of all software licenses, contracts, and entitlements.
  • Reviewed purchase orders prior to submission to ensure accuracy of pricing and terms.
  • Advised on best practices for the procurement, deployment and retirement of software assets.
  • Collaborated with IT team to schedule and implement software patches at times most likely to produce minimal service disruptions.
  • Supported help desk operations by responding to user feedback and amending identified deficiencies in real-time.
  • Guided change management tasks, monitoring each change for required approvals before pushing software patches.
  • Trained staff and users to work with computer systems and programs.
  • Investigated department processes and facilitated company becoming ISO9000-qualified.
  • Manage integrations between ServiceNow and other enterprise systems.
  • Monitor and maintain integration points to ensure seamless data flow.
  • Troubleshoot and resolve integration-related issues.
  • Work closely with cross-functional teams including developers, project managers, and business analysts.
  • Participate in regular meetings to discuss project status, challenges, and milestones.
  • Communicate effectively with stakeholders at various levels to ensure transparency and alignment.
  • Develop and maintain reports and dashboards to provide insights into service performance.
  • Analyze data to identify trends and support decision-making processes.
  • Present findings and recommendations to stakeholders.

SAM Billing Administrator

Aalacom Technologies ( C2H )
Noida
08.2020 - 10.2020
  • Provided technical assistance to Accounts experiencing difficulties with their bills or payments and software compliance policy.
  • Trained new staff members on proper use of the company's billing system software.
  • Coordinated with other departments such as accounting, sales, and collections to resolve billing disputes quickly related to software's.
  • Drafted correspondence to Stakeholders regarding changes in services or fees associated with their accounts.
  • Developed efficient procedures for processing purchase payments and resolving billing issues with vendors.
  • Prepared monthly reports to track billing performance and identify areas for Software usage improvement.
  • Compliance report, ELP creation, Software Usage report, PO Creation, Vendor negotiation.
  • Client: Genpact India

Senior SAM Analyst

Optum Global Solutions
Noida
09.2019 - 04.2020
  • Provided recommendations by collaborating closely with Software Category Manager, Sourcing Managers and internal customers on how to license, reconcile, re-harvest, transfer, and document licensing entitlements to drive demand management savings opportunities globally.
  • Led meetings with stakeholders to discuss objectives and budgets.
  • Maintained updated knowledge base on industry trends and best practices.
  • Developed training materials for end users.
  • Drafted documents that outlined processes, procedures, and best practices.
  • Collaborated with IT teams on new tools and technologies.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Specializes in vendor-based licensing for publishers such as Microsoft, Adobe, Oracle, Autodesk, IBM, Team Viewer, Minitab, etc for Reconciliation ELP creation.
  • Managed the lifecycle of software assets including licenses, entitlements, and SW maintenance agreements.
  • Own processes such as license population into SAM tool, communicate renewal based on license expiration dates or commercial opportunities to support budget forecasting, financial risk management, and cost allocation of SW spend

SAM Analyst

R1 RCM
Gurgaon
06.2018 - 08.2019
  • Coalesced with Category Manager/Sourcing Managers on license reconciliation, re-harvesting, and document licensing entitlements to drive demand management for cost optimization
  • Tailored volume software licenses, submitting requisitions for software purchases directing the end-to-end steps in completion of software requests received.
  • Extensive Hands-on knowledge and experience with major publishers viz. Microsoft (certified GLR), Adobe, IBM, Oracle, VMware, SAP, etc on various licensing models and activation of various software applications.
  • Administration and support of Software discovery tools (such as SAP Ariba, Flexera, SNOW)
  • Expert in Supplier's contract lookup portals, GPOs Portals, Contract Price Activation platforms, Combined Workflow.
  • Manage integrations between ServiceNow and other enterprise systems.
  • Monitor and maintain integration points to ensure seamless data flow.
  • Troubleshoot and resolve integration-related issues.
  • Respond to and resolve incidents related to ServiceNow functionalities.
  • Conduct root cause analysis for recurring issues and implement preventive measures.
  • Prepare training materials and conduct training sessions for end-users and administrators.
  • Provide ongoing support and guidance to users, addressing queries and troubleshooting issues.
  • Develop and maintain user documentation and knowledge base articles.
  • Collaborate with technical teams to ensure timely resolution of problems.
  • Develop test cases and conduct unit, integration, and user acceptance testing (UAT).
  • Identify and resolve defects and issues during the testing phases.
  • Ensure delivered solutions meet quality standards and functional requirements.

SAM Technical Analyst II

Concentrix Unitech
Gurgaon
10.2016 - 04.2018
  • Scrutinized licensing entitlements for compliance analysis of 3000+ software licenses while refining the ITAM program with financial accounting General Ledger, Accounts Receivable, Accounts Payable, and Asset Accounting and controlling operations Profitability Analysis, Cost Center Accounting, Profit Center Accounting.
  • Handled end-user calls/tickets for issue resolution and new development (enhancements) for the global business community, develop and deploy new processes and configurations to meet business needs.
  • Conducted and reported software asset reconciliation and audit activities on a timely basis including financial licensing warranty maintenance/support contract information. Managed the software asset portfolio with respect to risk, cost, control, IT Governance, and compliance.
  • Generated and presented license compliance reports by leveraging existing software asset discovery tools, evaluating business/financial impact, determine the current license position, and communicating results and recommendations to stakeholders to achieve maximum ROI for the organization.

Education

B.A Honors- Economics - Financial Accounting

Mahatma Gandhi Kashi Vidyapith, Varanasi
Varanasi
01.2015

XIIth -

Allahabad University
04-2012

Xth -

Allahabad University
01.2010

Skills

  • Software Asset Management
  • CMDB
  • Snow Discovery
  • Servicenow SAM Pro
  • Flexera
  • License Management
  • Entitlement Report
  • Contract Management
  • Vendor Management
  • Supply Chain Management
  • Inventory Management
  • Accounts Payable
  • Cash Applications
  • Pricing
  • SAP
  • Software Licensing
  • Compliance
  • Service Now Ticketing
  • Service Desk
  • Service Management
  • Service Delivery
  • Management
  • Servicenow IT Service
  • Records Management
  • Research and Data Analysis
  • Documentation And Reporting
  • Policy analysis
  • IT service management
  • SOP Writing
  • Proposal Development
  • Enterprise software applications
  • Client Relationship Management
  • Business requirements gathering
  • Project Management
  • Workflow Optimization
  • Workflow Analysis
  • Business Analysis
  • Client Communication
  • Network Administration
  • Performance Optimization
  • Vendor Relationship Management
  • Continuous integration
  • Problem-solving aptitude
  • Team Collaboration
  • Problem-Solving
  • Cybersecurity
  • Data extraction
  • Reliability
  • Effective Communication
  • Project Documentation
  • Workflow improvement
  • Interpersonal Skills
  • Decision-Making
  • Organizational Skills

Certification

  • Tally ERP
  • Microsoft GTM Virtual MBA
  • Six Sigma Black Belt
  • ITIL Lifecycle Expert
  • Program Servicenow IT Service Management
  • Servicenow Tools Administration
  • Flexera Admin Studio
  • Microsoft Technologies
  • Oracle Apps
  • IBM Utilities
  • IBM Cloud
  • Servicenow Discovery
  • Servicenow Developer
  • Servicenow ITSM
  • Servicenow Administrator
  • Flexera Software
  • Power Bi Administrator
  • Tableau Administrator
  • UI Development
  • Workflow Management
  • Workflow Analysis

Languages

Hindi
First Language
English
Proficient (C2)
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Pepsico Project (Noida: Offsite)

Global SIAM Assessment, 98 Days

  • Task Completed: Clearly defined Client's SAM requirements and objectives, considering factors such as the size of client's software estate. The complexity of your IT environment, regulatory compliance needs, and budget constraints. Determined whether a cloud-hosted or on-premise SAM solution best meets the requirements. Evaluated different SAM solutions available in the market and chose the one that aligns with organization's requirements, budget, and technical capabilities. Considerd factors such as scalability, flexibility, integration capabilities, security features, and vendor reputation when making selection. Ensured that software licenses are utilized efficiently to avoid over-licensing (paying for more licenses than necessary) or under-licensing (risking non-compliance with licensing agreements). Harvesting, reclaiming, and optimizing license allocations based on actual usage data.

Cardinal Health Project (Noida: Offsite)

License Optimization ( ELP Report ), 92 Days

  • Tasks completed: Integrated SAM solution ( ServiceNow ) with other IT systems and data sources within organization, such as Configuration Management Databases (CMDBs), IT Service Management (ITSM) tools, Software Deployment tools, and Active Directory. For an on-premise SAM solution, installed and configure the software according to the vendor's ( ServiceNow ) installation instructions. Paid attention to hardware and software requirements, database configuration, network connectivity, and security considerations.

Timeline

Lead Engineer

Wipro Technologies
04.2024 - 07.2024

Senior Domain Consultant

Judge India Solutions
11.2022 - 03.2024

Senior System Software Engineer

Xoriant Solutions ( C2H )
05.2022 - 11.2022

Management Trainee

Genpact
10.2020 - 05.2022

SAM Billing Administrator

Aalacom Technologies ( C2H )
08.2020 - 10.2020

Senior SAM Analyst

Optum Global Solutions
09.2019 - 04.2020

SAM Analyst

R1 RCM
06.2018 - 08.2019

SAM Technical Analyst II

Concentrix Unitech
10.2016 - 04.2018

B.A Honors- Economics - Financial Accounting

Mahatma Gandhi Kashi Vidyapith, Varanasi

XIIth -

Allahabad University

Xth -

Allahabad University

American Health Network Project (Noida : Offsite)

Global SAM Audit, 212 Days

  • Task Completed: This project aimed to optimize software license usage to minimize costs while maximizing efficiency. It involved analyzing software usage data, identifying underutilized licenses, reclaiming unused licenses, and renegotiating license agreements with vendors based on actual usage.

Comcast Project (India-Offsite)

Global SAM Audit

  • Task Completed: Managed the entire lifecycle of software assets from acquisition to retirement in a cost-effective and efficient manner. Task Performed, software purchases strategically, tracking software installations and usage, managing software updates and patches, and retiring obsolete or end-of-life software products in a timely manner. Building strategic partnerships with major software vendors and optimizing vendor relationships to negotiate favorable terms, access to discounts, and value-added services.

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