ROOTUJA SHAH

• Explored new technologies and tools for productivity, security and quality assurance purposes.
• Monitoring of SAM Process, set-up of status reports and improvement process based on best practices
• Understand terms and conditions defined in the Software contract and advise the organization on software optimization.
• Quality check related to commercial information
• Set-up and maintaining of the software entitlement inventory
• Provision of relevant data for SAM or in case of audits
• Enrichment of data with SAM relevant information
• Elaboration and publishing of the license position of all products based on the license metric
• Communicate audit findings with senior level executives while preserving client relationship

• Integration of HL7/API/Saas based products
• Maintained, published and distributed comprehensive project plans. Managed phase gate framework for project.
• Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
• Worked with product owner in Sprint planning, maintaining Product Backlog, Retrospective meeting.
• Maintain complete understanding of contract deliverables/offerings to ensure project, all relevant project tasks are delivered on time with required stipulations through Salesforce and diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.(Business Process Management)
• Maintained tactical control of timelines to keep teams on task and achieve scheduled targets. Produced quality standards, checklists, report templates and processes. (Reporting & Analytics)
• Well versed with confluence

Project Lead

• To stand as ADP single point of contact facing the Client for implementation of Saas products for clients.
• Accessing information required to make the best Human Capital Management (HCM) decisions requires running reports
• To manage coordination of protocol with Partners in tracking progress and closing implementation projects and service delivery
• Monitor and manage Client relationship and satisfaction during implementation phase using Salesforce.
• To ensure proper transition from implementation to service with the assigned Client.
• Build, schedule, and run reports from workforce data embedded in ADP Human Capital Management solutions.

Reporting & Analytics

• Managed Risk Management Solution, Business Intelligence Portal to generate graphical reports on performance and productivity of PM/EMR (North America - Healthcare)
• Created project plans, ensuring on-time onboarding milestones with client delight. Turn report data Into analytics charts and graphs that vividly reveal trends.
• Prepared and presented executive dashboard and reports to senior executive and leadership, risk management, and escalation management.

• Researched, analyzed and solved marketing and strategy concerns through personalized approach.
• Acquiring a thorough understanding of key customer needs and requirements and delivering higher than the client expectations.
• Boosted accountability and growth by enhancing processes based on performance reporting, benchmarks and objectives.
• Assessed performance reports to determine, investigate and resolve multifaceted business needs.
• Targeted growth opportunities throughout service offerings and business model.
• Utilized in-depth analysis and creative problem solving to troubleshoot reporting issues.
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.

• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions and ensured compliance with the process requirements.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Maximized performance by monitoring daily activities and mentoring team members.

• Worked on multiple projects like Australia Telecom , a Mortgage Process for US and Quality Coaching and Feedback Sessions for Uninor India as a QA analyst.
• Responsible for developing and implementing process to continuously monitor process & sales against plan as a mentor for inbound and outbound business.
• Participated with the L&D team to train new hires
• Managed the transition from training to OPS by handling OJT teams