Rajesh Kshirsagar

Joined the organization as an Associate in 2021 and progressed to Team Lead in 2025, demonstrating expertise in Incident Management, Application CMDB and Software License Management.

SAM Core responsibilities: -

• Provide support to application managers by monitoring license lifecycle usage, and coordinating with business managers and vendors to raise purchase orders (POs) and complete License Renewal Forms (LRFs) when additional licenses are required.
• Acted as a bridge between business owners, the procurement team, and software vendors to interpret quotes, validate requirements, and align purchases for Tier-1 publishers (e.g., Microsoft), including entitlement and usage analysis.
• Review license usage in the SAM tool (e.g., Realm) prior to renewal, and notify application managers at least three months before the renewal date.
• When a licensed version upgrade is required, obtain email approval from the business owner, and coordinate with the SCCM team to deploy the new version, while informing end users accordingly.
• Identify non-compliant installations, unused licenses, and reclamation opportunities to achieve cost savings, ensure operational continuity, and mitigate compliance risks.
• Maintain records of license agreements, and generate Effective License Position (ELP) reports using standard formats.
• Analyze daily license usage to identify idle licenses, so they can be reclaimed and reassigned to new users.
• Develop Standard Operating Procedures (SOPs) detailing the use of perpetual licenses, license key information, and providing formal training to stakeholders.
• Researched new products and services available from vendors and negotiated favorable terms.
• Advised on best practices for the procurement, deployment and retirement of software assets.
• Identified areas for improvement within existing asset management processes and procedures.
• Reviewed purchase orders prior to submission to ensure accuracy of pricing and terms.
• Analyzed software utilization data to identify potential license over-deployment issues.

Incident/CMDB Core Responsibilities :-

• Analyzing SNOW data by extracting it on a weekly basis and interpreting it in the form of dashboards for SNOW data quality, as well as the status of roadmap events, helps to close the stipulated time from the respective application managers.
• Providing support to Application Managers community to Decommission application in SNOW.
• Leading and handling CMDB activities, such as server onboarding, decommissioning, application onboarding, group creations, group member additions and modifications, deletion, and deactivation, etc.
• Raising tickets by using appropriate service catalogues for group ownership transfers, group deactivation/deletion, creation of groups, etc.
• Documentation of necessary KBAs, workflows related to onboarding, and decommission processes.
• Providing monthly reports to the manager in the form of KPIs and trends, along with an overall summary.
• Working closely with the Business Manager on planning deliverables, challenges, and management of resources to complete the tasks within the stipulated timeline.
• Closely work with Application Managers to maintain applications compliant with the guidelines set by APM SNOW.

• To act as primary contact with client and vendors.
• To Check and run schedulers, Perform daily/Monthly/Weekly monitoring, SQL queries, send email communication to the users, Start stop Server services, Perform DR activities.
• Have Provided training for client specific processes to internal BOC team members including client learning, plan design, imports, exports, reports, fulfillment, processes and web admin.
• Have managed client accountability including internal BOC team members.
• Provided back up for other BOC team members as needed.
• Have attended ongoing client status meetings to establish client relationships.
• Manages annual enrollment processes including updating processing documentation and testing and vendor coordination.
• Resolving P4 tickets using SOP and routing to IT, Vendor team as needed.
• Managing license compliance for Realm based applications transition into SAM.
• Created Dashboard for KPI, license usage and renewal tracking for client license team.
• Working on the license management demand-supply trends analysis active and un- active usage of licenses.
• Up to 100% high frequency data monitoring on ServiceNow License Prebuy tracker to ensure accurate records of Licenses.

• Started as a Trainee Associate in 2012 for a request for US retirement products Define Benefit and Define Contribution Finances associate in financial information Processing Division - Compliance Testing and Reporting (U.S operations), In 2014 got promoted to Associate and in 2016 to Senior Associate designation.
• Part of a dedicated team, handling the most Premium client Specialist in Form 5500 and Compliance Testing and Reporting wherein was in Account maintenance and Cash Rollover Team. I had been a part of an Audit Team for US Retirement Defined benefit and defined Contribution Team for Prudential.
• Handled Incidents and perform SOP based troubleshooting.
• Managing various system updates for hassle free future reference. Generating reports from system & maintaining records for future references. Handling Rush Transactions given by the client Prioritize critical / sensitive task and not missing our S.L.A.