Aysha Fharath
Mangalore
Summary
Career Objective: Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Personal Strengths: Excellent communication, presentation & inter-personal skills. Innovative. Quick learner & easily adaptable. Enthusiastic to learn new things in a short period of time.
Overview
15
15
years of professional experience
Work History
HR Generalist/Talent Acquisition Specialist
Alter Marketing Solutions
Mangalore
05.2024 - Current
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
- Responded to inquiries from employees regarding benefits packages.
- Assessed training needs based on performance evaluations or feedback from managers.
- Investigated complaints of discrimination or harassment within the workplace.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Managed recruitment processes, including job postings and interviews.
- Developed training programs for new hires and existing employees.
- Conducted employee onboarding process, orientations, and exit interviews.
- Provided guidance to managers on employee relations issues.
- Drafted and implemented HR policies in accordance with applicable laws.
- Maintained accurate records of personnel data in the HRIS system.
- Organized staff events such as team building activities, holiday parties.
- Assisted with payroll processing by verifying timekeeping records.
- Advised management on best practices for performance management processes.
- Reviewed job descriptions and updated them as needed according to changing business needs.
- Coordinated benefit administration activities such as enrollments, changes, terminations.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Developed incentives to drive employee retention and improve work culture.
- Provided essential support to address individual HR needs of employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Partnered with senior HR team to communicate company standards and policies.
- Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
- Conducted annual salary surveys and analyzed compensation data to maintain competitive and equitable pay structures.
- Conducted exit interviews and completed employment termination paperwork.
- HRMS used- Keka
HR Executive/Administrator/Tender Administrator
Management solutions international
Mangalore
05.2023 - 05.2024
- Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
- Conducted performance reviews for all employees on a yearly basis.
- Managed employee relations issues such as grievances, disciplinary actions and terminations.
- Reviewed job descriptions for accuracy and relevance to current needs of the organization.
- Organized recruitment activities including job postings, candidate sourcing, interviewing and selection.
- Drafted offer letters for new hires in line with company policy and procedure.
- Created and maintained personnel records in accordance with legal requirements.
- Provided guidance to managers on best practices related to human resource management.
- Prepared monthly reports on staffing metrics such as headcounts, turnover rates.
- Facilitated training sessions for new hires on topics such as organizational culture, policies and procedures.
- Maintained an up-to-date knowledge of labor laws and regulations related to hiring practices.
- Managed payroll processing activities including time tracking, benefits administration and compensation calculations.
- Directed recruitment, selection and hiring processes.
- Supported leadership and employee relations by responding to requests, grievances and other issues or needs.
- Evaluated training needs and oversaw training programs.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Worked with department managers to assess needs.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Scheduled or conducted new employee orientations.
- Coordinated meetings, conferences, travel arrangements.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Managed office supplies inventory and placed orders when necessary.
- Assisted in the development of new administrative systems, procedures and policies.
- Answered incoming calls and responded to customer inquiries.
- Prepared reports on various projects for management review.
- Created presentations using Microsoft PowerPoint for senior management team members.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Designed forms and templates to streamline workflow processes within the organization.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
- Conducted initial review of tender documents to ensure compliance with regulations and requirements.
- Prepared responses to tenders by collating and formatting information in accordance with the client's specifications.
- Developed a database of potential bidders, including contact details, relevant experience and other key information.
- Organized meetings with vendors to discuss tender proposals and negotiated terms and conditions.
- Assessed bids received from contractors for accuracy, completeness, pricing, quality assurance and delivery schedules.
- Monitored deadlines for submission of tenders and ensured all documents were completed accurately within the specified timeframe.
- Maintained an up-to-date list of open tenders across multiple departments.
- Ensured that all requests for quotations were responded to within the designated deadline period.
- Collaborated with other team members to identify areas where cost savings could be achieved through competitive bidding processes.
- Provided guidance on public procurement regulations as well as best practices related to tender management.
- Evaluated submissions against criteria set out in the tender documents and provided reports detailing findings.
- Compiled comprehensive documentation relating to awarded contracts including financial data, service level agreements.
- Drafted award letters confirming successful bids along with associated terms and conditions.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Processed invoice payments and recorded information in account database.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
Transaction Risk Investigator
Amazon
Bangalore
02.2021 - 02.2022
- Conducted investigations into suspicious transactions to identify and mitigate risk.
- Analyzed customer data, transaction information, and other relevant documents for potential fraud.
- Collaborated with internal teams such as legal, compliance, and operations to ensure accurate investigation results.
- Developed investigative strategies to detect fraudulent activities in a timely manner.
- Reported findings of investigations to senior management and provided recommendations for risk mitigation.
- Identified trends in suspicious transactions using data analysis techniques.
- Provided guidance on best practices for mitigating risks associated with online payments.
- Assisted in developing policies and procedures related to transaction risk management.
- Conducted research on new methods of identifying fraudulent activity.
- Maintained an up-to-date understanding of anti-money laundering regulations.
- Responded to account risk such as identity fraud, theft and forgery.
- Developed reports related to suspicious account activities and resolutions.
- Resolved escalated cases and communicated results with customers.
- Communicated with internal team and third parties to control transactional risk and react to issues.
Customer Support Representative
Amazon
Bangalore
06.2020 - 12.2020
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Handled escalated customer service issues with professionalism and empathy.
- Conducted follow-up calls to ensure customer satisfaction.
- Developed relationships with customers through friendly interactions.
- Identified opportunities to improve customer experience and suggested changes accordingly.
- Processed refunds and credits when appropriate.
- Followed established policies and procedures while providing excellent customer service.
- Verified accuracy of orders prior to shipment or delivery.
- Collaborated with other departments to resolve customer issues quickly.
- Advised customers on how best to use products or services offered by the company.
- Troubleshot technical problems using provided resources or third-party tools.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Marketing Head
Innotech Solutionz
01.2016 - 01.2018
- Continuously monitored competitors' activities in order maximize our market share.
- Developed and implemented a comprehensive marketing strategy to increase brand awareness.
- Conducted market research to identify customer needs and preferences.
- Managed relationships with advertising agencies and vendors.
- Recruited and managed a team of marketers responsible for executing projects.
- Identified opportunities for new business partnerships or other growth initiatives.
- Maintained up-to-date knowledge of industry trends and competitive landscape.
Sales Coordinator/Secretary
Darwish Trading Company
01.2012 - 01.2014
- Documentation & flow of documents (Document Controller)
- Prepare Invoice, Delivery Note, Purchase Requisition etc using oracle
- Maintain the ISO Documents
- Prepare reports & minutes
- Maintain all sales records etc
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Input customer data into system, updating information regularly with changes to buying habits.
- Coordinated and finalized sales proposals to complete purchases.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Reviewed operational records to prepare productivity reports and track customer volume and sales trends.
- Developed and implemented new sales strategies to update product lines.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Trained, managed and motivated employees to promote professional skill development.
Computer Teacher/English Teacher
Birla Public School
Mamoura
01.2010 - 01.2011
- Mentored students individually to help them improve their understanding of computing concepts.
- Provided instruction on the basics of computer hardware and software to students in a classroom setting.
- Developed and implemented lesson plans that engaged students with interactive activities.
- Conducted assessments to evaluate student comprehension of course material.
- Created instructional materials for classes, including handouts, presentations, and demonstrations.
- Monitored student behavior during class sessions to ensure a safe learning environment was maintained at all times.
- Offered one-on-one tutoring sessions outside regular school hours for struggling learners.
- Taught internet safety tips and online etiquette.
- Provided feedback on written assignments submitted by students.
- Developed and implemented English curriculum to meet the needs of students.
- Conducted classroom activities to encourage student engagement in language learning.
- Encouraged active participation in group discussions about literature.
- Organized extra-curricular activities, such as poetry writing competitions and debates related to the study of English literature.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Adapted teaching methods based on each student's unique needs and abilities.
- Counseled students regarding their academic performance in English classes.
Education
Mangalore
University
01.2010
BCA - Computer And Information Sciences
Dharmasthala
Manjunatheshwara College
Of Business Management
Skills
- Computer Competency
- Windows, MS Office 2003/2007/2010, Internet Applications, ‘C’ Programming, C, java, vb
- Vbnet, asp, Orion (company based Software for Sales (delivery note, invoice) Purchases
- Inventory, etc)
- Skill Set Summary:
- Good perception of inter-personal communication skills
- Specialized in computer based theory and practical
- Participated in the guest lecture at Infosys, Mangalore & Mysore
- Skilled in mehendi designing
- Good leadership skill etc
- Created Air Ticketing Software
Languages
- English, Hindi, Urdu, Kannada, Malayalam
Timeline
HR Generalist/Talent Acquisition Specialist
Alter Marketing Solutions
05.2024 - Current
HR Executive/Administrator/Tender Administrator
Management solutions international
05.2023 - 05.2024
Transaction Risk Investigator
Amazon
02.2021 - 02.2022
Customer Support Representative
Amazon
06.2020 - 12.2020
Marketing Head
Innotech Solutionz
01.2016 - 01.2018
Sales Coordinator/Secretary
Darwish Trading Company
01.2012 - 01.2014
Computer Teacher/English Teacher
Birla Public School
01.2010 - 01.2011
Mangalore
University
BCA - Computer And Information Sciences
Dharmasthala
Manjunatheshwara College
Of Business Management