Ayush Agrawal
Purnea, Bihar
Summary
Dedicated Assistant Housekeeping Manager (acting Head of Department) at Chumbi Mountain Retreat Resort and Spa, managed by Club Mahindra, with a meticulous eye for detail and a commitment to continuous learning. Proven track record of ensuring seamless housekeeping operations and effective vendor management. With a passion for cleanliness and a deep sense of responsibility for the safekeeping of our property, I strive to inspire my team through training and the creation of an inclusive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager Housekeeping (acting HOD)
Chumbi mountain retreat resort & Spa (managed by club Mahindra) - 50 keys
Pelling
03.2024 - Current
- Did the pre-opening of the resort
- Followed up with the vendors for OSNE
- Assisted in the interviewing, hiring and training of new housekeeping staff.
- Ensured the excellence in housekeeping sanitation, safety, comfort and aesthetics for guests
CMET (Executive Phase)
Club Mahindra Varca beach - 209 keys
Varca, Goa
10.2023 - 02.2024
- Ensure that all guest rooms and public areas are clean and well-maintained
- Responsible for preparing duty rota for 65 team members
- Inspecting the VIP rooms
- Maintaining inventory of linen, cleaning supplies & guest amenities
- Took handover of guest rooms came from the renovation
- Coordinated with the chief engineer for preventive maintenance of the guest rooms and public areas
CMET (Supervisory Phase)
Club Mahindra Tungi - 148 keys
Tungi, Lonavala
04.2023 - 09.2023
- Inspecting the guest rooms and public areas
- Organising special cleaning for public areas
- Safe keeping of the housekeeping equipments and organising preventive maintenance for equipments
- Responsible for receiving of fresh linen and handing over of soil linen from outsource laundry
CMET (Associate Phase)
Club Mahindra Janjehli - 24 keys
Janjehli, Himachal Pradesh
02.2023 - 03.2023
- Assisted the housekeeper in pre-opening of the property
- Took inventory of all OSNE
- Prepared the snag list for all guest rooms and public areas
- Conducted training for new housekeeping staffs
- Setting up of housekeeping desk operations
CMET (Associate Phase)
Club Mahindra Kandaghat - 73 keys
Kandhaghat, Shimla
11.2022 - 02.2023
- Handled control desk operations
- Maintained registers, inventory sheets, lost & found etc.
- Coordinated with the front office and various departments for smooth functioning
- Responsible for maintaining and requisitioning guest amenities and cleaning supplies
- Assisted in laundry operations
CMET (Associate Phase)
Club Mahindra Madikeri - 220 keys
Coorg, Karnataka
07.2022 - 10.2022
- Responsible for cleaning guest rooms and public areas
- Preparing housekeeping status report
- Giving turn down service to VIP guests
- Replenishment of guest linen, amenities and cleaning supplies
Industrial Exposure Training
ITC Welcome hotel Dwarka - 392 keys
12.2020 - 03.2021
- Worked in all four core departments - housekeeping, front office, f&b service and f&b production
- Learned about the daily operations
- Received appreciation certificate from front office manager
Education
BSC (HHA) - Hotel Management
IHM Pusa
05-2022
Skills
- Problem-solving
- Adaptability and flexibility
- Task delegation
- Time management
- Team leadership
- Guest service management
Languages
English, Hindi
First Language
Timeline
Assistant Manager Housekeeping (acting HOD)
Chumbi mountain retreat resort & Spa (managed by club Mahindra) - 50 keys
03.2024 - Current
CMET (Executive Phase)
Club Mahindra Varca beach - 209 keys
10.2023 - 02.2024
CMET (Supervisory Phase)
Club Mahindra Tungi - 148 keys
04.2023 - 09.2023
CMET (Associate Phase)
Club Mahindra Janjehli - 24 keys
02.2023 - 03.2023
CMET (Associate Phase)
Club Mahindra Kandaghat - 73 keys
11.2022 - 02.2023
CMET (Associate Phase)
Club Mahindra Madikeri - 220 keys
07.2022 - 10.2022
Industrial Exposure Training
ITC Welcome hotel Dwarka - 392 keys
12.2020 - 03.2021
BSC (HHA) - Hotel Management
IHM Pusa