ASHMITA RAJPUT
Amritsar
Summary
Result-oriented HR professional with 6+ years of progressive experience across luxury hospitality, corporate hotels, healthcare, fitness, and service industries. Currently working as Assistant Manager – HR and acting as Head of Department, leading complete HR operations for a 5-star luxury hotel with a workforce of 450+ employees. Strong expertise in statutory compliances, payroll & budgeting, HRBP activities, employee engagement, manpower planning, performance management, and stakeholder coordination. Known for hands-on leadership, process improvement, and employee-centric HR practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager – Human Resources (Acting HOD)
SURYAGARH HOTEL – The MRS Group
Jaisalmer
08.2024 - Current
- Acting as Head of HR Department and managing a team of 6 HR team members.
- Handling end-to-end HR operations for 450+ employees in a 5-star luxury hospitality environment.
- Leading recruitment lifecycle including manpower budgeting, sourcing, interviews, onboarding, and induction.
- Driving HRBP initiatives by partnering with department heads on manpower planning, productivity, and employee issues.
- Managing payroll processing, salary revisions, incentives, arrears, and final settlements.
- Ensuring 100% compliance with statutory requirements including PF, ESIC, labour laws, and audits.
- Preparing annual HR budgets, controlling manpower costs, and presenting variance reports to management.
- Managing performance appraisals, confirmations, promotions, and annual increments.
- Planning and executing employee engagement activities, townhalls, rewards & recognition programs.
- Handling disciplinary actions, misconduct cases, counselling sessions, and grievance redressal.
- Overseeing staff accommodation, cafeteria, transport, medical insurance, and welfare facilities.
- Managing outsourced manpower vendors and contractual workforce.
- Preparing MIS, attrition analysis, attendance reports, and HR dashboards for leadership review.
- Maintaining complete employee lifecycle documentation and HR audits.
Corporate HR
LEVEL UP HOSPITALITY PVT. LTD.
10.2023 - 08.2024
- Managed corporate HR operations for 13 hotels across multiple states.
- Acted as HRBP for unit heads ensuring policy alignment and compliance.
- Processed monthly payroll, attendance, incentives, and statutory filings.
- Drafted, updated, and implemented HR policies, SOPs, and employee handbooks.
- Implemented performance management and appraisal frameworks.
- Conducted employee engagement, welfare initiatives, and satisfaction surveys.
- Maintained employee records, compliance documents, and audit readiness.
- (Corporate Office)
Corporate HR
HOTEL KEYONN | FITNESS 360 GYM | MMA MATRIX
06.2022 - 07.2023
- Handled HR operations for 1 hotel and 5 fitness centers across Punjab.
- Conducted job analysis, manpower planning, and recruitment drives.
- Processed payroll, PF, ESIC, and attendance systems.
- Implemented appraisal cycles and employee welfare programs.
- Strengthened employee relations and workplace culture across units.
TPA – ECHS Coordinator / HR Support
DR. OM PRAKASH EYE INSTITUTE
11.2020 - 05.2022
- Managed cashless insurance & ECHS claim processing and settlements.
- Coordinated with insurance companies, patients, and internal teams.
- Supported HR department with employee documentation and coordination.
Customer Service Associate
KOCHAR INFOTECH
09.2019 - 10.2020
- Provided inbound and outbound customer support for CARS24 process.
- Resolved customer complaints and ensured high customer satisfaction.
- Coordinated with internal departments for quick issue resolution.
Education
Bachelor’s Degree -
Guru Nanak Dev University
AmritsarSenior Secondary (+2) -
PSEB Mohali
MohaliMatriculation (10th) -
PSEB Mohali
MohaliSkills
- End-to-End HR Operations & Administration
- HR Business Partnering (HRBP)
- Stakeholder Management
- Statutory Compliances
- Payroll Processing
- Salary Structuring
- HR Budgeting
- Recruitment
- Manpower Planning
- Workforce Optimization
- Onboarding
- Induction
- Confirmation Processes
- Performance Management System (PMS)
- Appraisals
- Employee Engagement
- Welfare
- Retention Strategies
- Disciplinary Handling
- Domestic Enquiries
- Grievances
- MIS
- HR Dashboards
- Monthly Management Reporting
- Policy Drafting
- SOP Implementation
- Audits
- Outsourced Manpower
- Vendor Management
- Advanced Microsoft Excel
- AI-enabled HR analytics
Certification
- HR Generalist Certificate Programme – Pro Touch Corporate Training
- HR Business Partner (HRBP) Programme
- Microsoft Excel using AI – Practical HR Analytics Workshop
- CRS – Customer Relationship Service
Timeline
Assistant Manager – Human Resources (Acting HOD)
SURYAGARH HOTEL – The MRS Group
08.2024 - Current
Corporate HR
LEVEL UP HOSPITALITY PVT. LTD.
10.2023 - 08.2024
Corporate HR
HOTEL KEYONN | FITNESS 360 GYM | MMA MATRIX
06.2022 - 07.2023
TPA – ECHS Coordinator / HR Support
DR. OM PRAKASH EYE INSTITUTE
11.2020 - 05.2022
Customer Service Associate
KOCHAR INFOTECH
09.2019 - 10.2020
Bachelor’s Degree -
Guru Nanak Dev University
Senior Secondary (+2) -
PSEB Mohali
Matriculation (10th) -
PSEB Mohali