Zeal to develop the surrounding where I work and offer my maximum contribution in terms of effort for its improvement along with the great quest to work in a challenging environment.
Hardworking and passionate job seeker with strong organizational skills.
Willingness to take on added responsibilities to meet team goals.
Excellent communication & Time Management Skills
Overview
5
5
years of professional experience
Work History
Customer Relationship Executive
Apex Acreages Private Limited
Gurugram
2023.04 - 2023.08
Followed up with customers about resolved issues to maintain high standards of customer service.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Met customer call guidelines for service levels, handle time and productivity.
Sports Leaders
Decathlon
Ghaziabad
2022.06 - 2022.08
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Managed members of 5 in order to achieve work target.
Management Trainee
Realme
Ranchi
2019.04 - 2019.05
Worked well in team setting, providing support and guidance.
Performed effectively in fast-paced environments.
Provides some feedback to increase number of sales
Summer Intern
Central Coalfields Ltd
Ranchi
2018.06 - 2018.08
Participated in workshops and presentations related to projects to gain knowledge.
Analyzed problems and worked with team of 10 to develop solutions.
Education
Master Of Business Administrator -
Institute of Business Management And Research
Gurugram
2021.05 - 2023.07
Bachelor Of Business Administration - Marketing And Sales
B.I.T Mesra
Ranchi
2017.05 - 2020.06
12th - CBSE
B.N.S.D.A.V Public School
Giridih
2015.04 - 2017.04
10th - CBSE
B.N.S.D.A.V PUBLIC SCHOOL
Giridih
2003.04 - 2015.04
Skills
Team Building
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Accomplishments
Supervised team of 4 members.
Participated in poster presentation on Indian Infrastructure at college level.
Collaborated with team of 5 in the development of solar+electric vehicles.
Achieved 1st position by completing at college level with accuracy and efficiency.
Handle the customer Relationship Management desk effectively & efficiently.
Timeline
Customer Relationship Executive
Apex Acreages Private Limited
2023.04 - 2023.08
Sports Leaders
Decathlon
2022.06 - 2022.08
Master Of Business Administrator -
Institute of Business Management And Research
2021.05 - 2023.07
Management Trainee
Realme
2019.04 - 2019.05
Summer Intern
Central Coalfields Ltd
2018.06 - 2018.08
Bachelor Of Business Administration - Marketing And Sales
B.I.T Mesra
2017.05 - 2020.06
12th - CBSE
B.N.S.D.A.V Public School
2015.04 - 2017.04
10th - CBSE
B.N.S.D.A.V PUBLIC SCHOOL
2003.04 - 2015.04
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