Ayush Bansal

IT Service Management (ITSM) Tool Administrator

• Oversee Service Portfolio, Configuration, Change, and Request Management modules.
• Efficiently manage multiple tasks and work-streams.
• Utilize ITIL methodology to streamline business processes.
• Communicate with clients via email to resolve issues promptly.
• Conduct system and integration testing for optimal performance.
• Manage data integration between service management applications.
• Ensure continuous operation of ITSM processes and tools.
• Act as single point of contact for IT service management.
• Administer user access and resolve access-related issues.
• Resolve queries using ServiceNow portal.
• Worked as an asset manager on GLAM Asset Management tool.
• Effectively resolve service tasks and incidents.

• Worked in TCL Risks Project.
• Activities relative to support, maintenance and deployment.
• provided technical support to external clients in MILES and LAS applications.
• Raising and maintaining record of ongoing and closed incidents. Follow up with trouble tickets resolution internally and externally with customers.
• Diagnose, troubleshoot and identify solutions to resolve application related issues.
• Maintaining and updating technical documents and procedures.