Summary
Overview
Work History
Education
Skills
Certification
Core Skills
Work Preference
Timeline
Generic
Open To Work

Ayush Behl

New Delhi

Summary

Dynamic Senior Business Analyst with a proven track record at Genpact India Pvt Ltd., leading a team to enhance performance and drive process improvements. Expert in SQL and stakeholder management, delivering actionable insights and automated dashboards that significantly improved service quality and turnaround time. Passionate about optimizing business processes and mentoring teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Genpact India Pvt Ltd.
New Delhi
11.2019 - Current
  • Managed team of 12 analysts to enhance productivity and performance
  • Delivered data-driven insights and client solutions, resulting in improved turnaround time and service quality
  • Identified process gaps and implemented LEAN-based optimization strategies, improving operational efficiency
  • Using SQL and Excel to analyse large datasets, validate KPIs, and identify trends
  • Designing and maintaining automated dashboards for SLA and KPI tracking
  • Leading escalation management framework, ensuring timely resolution of critical issues
  • Mentoring and training team members on process improvements and reporting standards
  • Acting as key stakeholder liaison for reporting, analytics, and process escalations

Business Analyst

AUTH Bridge Research Services Pvt Ltd.
08.2018 - 11.2019
  • Delivered analytics meeting SLA and risk requirements to inform strategic decisions
  • Provided actionable insights to inform business planning and facilitate decision-making
  • Built MIS reports on productivity and incentives using SQL and Excel to enhance reporting accuracy

Education

Bachelor - of Commerce (B. Com)

University of Delhi

Skills

  • SQL
  • Advanced Excel
  • Dashboards
  • KPI Tracking
  • MIS Reporting
  • Stakeholder Management
  • Process Improvement
  • Requirement Analysis
  • SLA Management
  • Escalation Handling
  • Performance Optimization
  • Power BI
  • Siebel CRM tools
  • SOQL
  • Data visualization
  • Team leadership

Certification

  • SQL Certified
  • LEAN SIX Sigma certified
  • Power BI Certified

Core Skills

SQL (Joins, Aggregations, Data Validation), Advanced Excel, Dashboards, KPI Tracking, MIS Reporting, Stakeholder Management, Process Improvement, Requirement Analysis, SLA Management, Escalation Handling, Performance Optimization, SQL, Power BI, Siebel CRM tools, SOQL

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

HybridOn-Site

Salary Range

₹45000/yr - ₹200000/yr

Timeline

Senior Business Analyst

Genpact India Pvt Ltd.
11.2019 - Current

Business Analyst

AUTH Bridge Research Services Pvt Ltd.
08.2018 - 11.2019

Bachelor - of Commerce (B. Com)

University of Delhi
Ayush Behl