I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Ayush Biswas
Kolkata
Summary
Overview
1
year of professional experience
3
years of post-secondary education
2
Certifications
Work History
Omprime private technology limited.Kolkata
Web Chat Agent
08.2022 - Current
Job overview
- Assisted department with email-based and phone support when call center was busy or short-staffed regarding airline queries.
- Developed exemplary writing skills through continued correspondence with upwards of [Number] customers per day.
- Researched customer inquiries to provide accurate and up-to-date information.
- Worked closely with each customer to carefully resolve issues within timely fashion regarding airline queries.
StartekKolkata
Myntra Customer Support Agent
04.2022 - 07.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bharti Axa Life insuranceKolkata
Yoddha Officer
12.2021 - 03.2022
Job overview
- Cross-sold insurance products to existing clients to reach sales targets.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Education
George CollegeKolkata
BBA from Marketing Management And Research
08.2017 - 08.2020
University Overview
Skills
Amadeus(Gds)
Certification
Amadeus(GDS)
Amadeus(GDS)
Amadeus(GDS)
Amadeus is one of the part of the gds as there are different types of gds like galileo, sabre, etc to which amadeus is another part where we have to find fare rules, partial refund situations, checking schedule changes,Adding extra services meal, seat assignments, wheelchairs,etc.
Timeline
Human resource management
02-2023
Web Chat Agent
Omprime private technology limited.
08.2022 - Current
Amadeus(GDS)
07-2022
Myntra Customer Support Agent
Startek
04.2022 - 07.2022
Yoddha Officer
Bharti Axa Life insurance
12.2021 - 03.2022
George College
BBA from Marketing Management And Research
08.2017 - 08.2020
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