Ayush Chauhan
Gurgaon,HR
Summary
Results-driven Application Support Specialist with proven expertise in Qualtrics survey management, incident resolution, and platform troubleshooting. Skilled in optimizing survey workflows, enhancing system reliability, and driving continuous improvement initiatives to strengthen digital employee experience. Adept at collaborating with cross-functional teams, refining HRIT processes, and delivering high-impact solutions that align with business objectives and stakeholder needs.
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in market research analyst and working in 24/7 uptime environment.
Overview
8
8
years of professional experience
Work History
Qualtrics Support Specialist
Omnicom Media Group
10.2023 - Current
- Used Qualtrics, Tableau and PowerPoint software to generate advertising reports and reveal insight into statistical confidence measures.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Maintained up-to-date knowledge of industry trends and best practices, applying them to improve survey programming techniques.
- Implemented version control practices for all reports, improving traceability of changes over time.
Specialist Survey Administration
Mercer Consulting India
11.2021 - 10.2023
- Implemented feedback-driven process improvements, enhancing survey usability
- Developed high-quality reports using online dashboards and data analytics tools
- Oversaw end-to-end survey creation, setup, and management in Qualtrics
- Draft survey link from scratch, and improve survey build quality
- Prepared data based on data quality checks accordingly to logics and survey flow
Market Research & Data Analyst
I-Link Research Solutions
10.2020 - 10.2021
- Company Overview: A research and analytics company specializing in market insights
- Performed survey validation and logic flow assessment, ensuring error-free deployment, optimal functionality, and seamless user experience across diverse survey environments.
- Led survey troubleshooting efforts, minimizing errors and improving response accuracy
- A research and analytics company specializing in market insights
Senior Data Analyst
Phronesis Partners
03.2019 - 10.2020
- Company Overview: A partner in advanced data processing
- Executed data transformation, cleansing, and coding using SPSS & SQL
- Created custom data scripts to optimize survey operations
- Developed charts and dashboards using Tableau for improved insights
- A partner in advanced data processing
Associate Data Analyst
Toluna IND PVT LTD
06.2017 - 03.2019
- Company Overview: A global market research company offering online panel and survey tools
- Worked on data management including data rotation, merging of data sets, and concatenating of data
- Worked on Max-Diff and stack data as per the requirement by client side
- Managed survey data processing, rotation, and analysis using Wincross & SPSS
- A global market research company offering online panel and survey tools
Education
B.Tech - IT
IMS Engineering College
06.2017
Skills
- Qualtrics survey configuration
- Workflow improvement
- JIRA project management
- Proficient in IBM SPSS Statistics
- Survey Testing Activities
- Continuous Improvement
- Advanced MS Excel proficiency
- Reporting and data analysis
- PowerPoint presentation design
- Incident Management
- Analytical reporting
- PDF Summary Report
- Market Research Analyst
Accomplishments
- Better the Best Award: Recognized for continuous support and outstanding contributions to project success
- Spotlight of the Month Award: Honored for exceptional collaboration and project execution
- O&T New Starter of the Year Nomination: Nominated for an annual award recognizing leadership and performance excellence
Personal Information
Title: Application Support Specialist
Timeline
Qualtrics Support Specialist
Omnicom Media Group
10.2023 - Current
Specialist Survey Administration
Mercer Consulting India
11.2021 - 10.2023
Market Research & Data Analyst
I-Link Research Solutions
10.2020 - 10.2021
Senior Data Analyst
Phronesis Partners
03.2019 - 10.2020
Associate Data Analyst
Toluna IND PVT LTD
06.2017 - 03.2019
B.Tech - IT
IMS Engineering College
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