Ishu Gupta
Accounts Receivable Team Lead-OTC
New Delhi
Summary
Assignments in Accounts Receivable/Debt Recovery/ Disputes/Credit Management/SAP/AX Dynamics with organization of high repute More than 8 years of experience in the area of Team Operation and Managing the entire AR/OTC. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
AkzoNobel Global Services LLP
Pune
06.2019 - Current
- Organizing regular meetings with operation and division managers to facilitate communication with customers and improve payment process.
- Research and identify discrepancies, make system corrections, provide documentation to clients and collect unpaid balance
- Publish line of business invoice reduction report starting of the day to unable the business to make strategic move. Manage day to day interaction with clients, sales and stakeholders on high value accounts.
- Approve credit limits for new and existing customers while checking the Experian, payment history, sales and financial statements.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted with new hire processing and existing training programs.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Initiated timely response to emails, voicemails and written correspondence.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Senior Accounts Receivable Specialist
Genpact India Limited
Gurgaon
07.2014 - 05.2019
- Managed approximately $350M order to cash portfolio and maintain OTC cycle by maintaining entire AR for the client.
- Resolve all problems for clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any problems that are being handled in any other department.
- Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues proactively & build relationship, understand customer issues proactively, fix to get the delight factor.
- Responsible for all account related activity such as Cash Applications, Reconciliations, Deductions & collections. Email or call customer for overdue, disputed invoices and make sure cover all the accounts timely manner.
- Resolve Invoice related queries such as bad Pos, duplicate billing, wrong billing, wrong price etc. in order to collect the payment in time.
- Taking care of orders on hold and release activity also, reviewing customer’s credit line, in case over credit line contact Risk and send OCL (Over Credit Line) form for approval in order to release held orders.
- Sending entire order hold report thrice in day to all the stakeholders and update them in case of any discrepancies occurs.
- Preparing and Publishing a weekly rollover or invoice coming due report.
- Generated invoices upon receipt of billing information and tracked collection progress.
Collections Specialist
Masters Software In-Creation
Delhi
05.2012 - 05.2014
- Researched accounts and completed due diligence to resolve collection problems.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Bachelor of Science - PCM (Physics, Chemistry & Mathematics)
Narain Degree College
Shikohabad 07.2007 - 06.2010
Skills
Microsoft Windows XP professional
Customer Focused
Project Management
Safety processes and procedures
Complaint resolution
Performance improvement
Daily workflow improvement
Key performance indicators
Client Service
Timeline
Team Leader
AkzoNobel Global Services LLP
06.2019 - Current
Senior Accounts Receivable Specialist
Genpact India Limited
07.2014 - 05.2019
Collections Specialist
Masters Software In-Creation
05.2012 - 05.2014
Bachelor of Science - PCM (Physics, Chemistry & Mathematics)
Narain Degree College
07.2007 - 06.2010