AYUSH GUPTA

Roles & Responsibility :-

. In charge of ensuring efficient and timely delivery of products and services to all Global customers by providing them with real time visibility of their shipments and inventory

• Effectively supervised the documentation team and consistently ensured customer satisfaction and experience as per standard operating procedure and global regulations.

. Managed communication and coordination among Shipping lines, transportation, custom brokage to optimize shipment processes and proactively resolved any obstacles.

· Spearhead various business process initiatives at the Asia Pacific.

· Gained expertise in both FCL & LCL and managing all the major ports of India & ICD terminal.

· Acquired experience in trade lanes between India and USA, Europe, Middle East, Latin America, Oceania, Africa.

· Well Knowledge at Info Nexus, ESP, KN login and EDI transmissions and regularly addressed and resolved business for existing and potential customer.

. Crafted the and implemented dynamic business development strategies in 3PL business.

. Responsible for reefer shipments for UNICEF customer & Emergency & health Relief logistics.

· Keeping track of outstanding & bad debits at minimum levels for our customer.

· Well Expertise in Verified gross mass, Transfer requirement, Forwarding note, Cargo Stuffing at warehouse and requirement Fumigation certificate & Advance manifest Filling, Import security filling, import control system2, advance filling rules for carriers.

. Well aware of International commercial terms FOB, FCA, EX- Works, CIF, DDP .

. Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.

. Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.

. Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.

. Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.

• Responsible for efficient and timely delivery of product and services

• Leading multiple accounts- Home Base, Plantagen Logistik AB, Electrolux EMA, Rona, Haverty furniture Companies Inc, Kingfisher (for CY Shipment) . Managing all the major ports of India & ICD

• Coordination with carrier to issue the space according to customer requirement & Maintaining goods customer relationship, In trade line between India, USA , Europe , Middle East , Latin America

• Resolving the queries of customers related to export

• Preparing an effective business plan for all the projects to achieve the desired targets.
• Negotiated with a variety of people, such as agents, shipper, and vendor

• Handed knowledge in INFO NEXUS and CargoWise.

• Worked as Operations-Intern for 6 months (Oct-16 to Apr-17) in Aeroshop freight forwarding Pvt. Ltd, New Delhi .

• Collected, arranged, and input information into database system.

• Worked as Operations-Intern for 6 months (from Jan-16 to Jul-16) in Dennison Garments Pvt Ltd, Gwalior for their e-commerce division.

• Learned for packing the product with branding name , vendor management , Inventory managment .

• Cultivated postive relationship and involves buying and selling goods or services online through platforms like marketplaces (Amazon, Flipkart) or dedicated online stores