AYUSH GUPTA
Kolkata
Summary
Dedicated person with a strong foundation in communication and a commitment to delivering exceptional support solutions. Possessing expertise in problem-solving and team leadership, ensuring high levels of customer satisfaction through effective collaboration. Adept at managing time efficiently to meet the demands of a fast-paced environment while quickly adapting to new processes and technologies. Passionate about continuous learning and professional development, poised to contribute positively in dynamic settings.
Overview
1
1
year of professional experience
Work History
Operations Representative
Concentrix Daksh Services India (P) Ltd
Kolkata
05.2025 - Current
- Assisted with daily operations to ensure smooth workflow and service delivery.
- Processed customer inquiries and resolved issues using internal systems effectively.
- Maintained accurate records of transactions and customer interactions for reporting purposes.
- Collaborated with team members to improve service quality and efficiency in operations.
- Monitored service requests and escalated complex issues to senior representatives promptly.
- Monitored customer accounts for any discrepancies or issues.
SDS Support Executive
Amazon Development Centre India (P) LTD
09.2024 - 02.2025
- Company Overview: Currently engaged as an SDS Support Executive at Amazon Development Centre India, where the focus is on delivering exceptional support and solutions to customers.
- Delivered prompt and efficient support to customers, significantly enhancing satisfaction levels.
- Utilized strong problem-solving skills to address and resolve intricate customer issues.
- Demonstrated effective team leadership, fostering a collaborative environment to achieve team goals.
- Managed time efficiently, ensuring all customer interactions were handled within stipulated timelines.
- Currently engaged as an SDS Support Executive at Amazon Development Centre India, where the focus is on delivering exceptional support and solutions to customers.
Education
Bachelor of Commerce - Honors
Tara Devi Harakh Chand Kankaria Jain College
Kolkata07.2024
High School -
Sri Ram Narayan Singh Memorial High School
Kolkata01.2020
Skills
- Fast Learner
- Ability to Work in a Team
- Customer Service
- Problem Solving
- Team Leadership
- Time Management
- Effective Collaboration
- Continuous Learning
- MS WORD
- MS EXCEL
- MS POWERPOINT
Hobbies and Interests
- Guitar
- Swimming
- Music
- Travelling
- Explorer
Languages
- English
- Hindi
- Bengali
Disclaimer
I hereby state all the information noted above is accurate to the best of my beliefs and I take full responsibility for the correctness of the information.
Timeline
Operations Representative
Concentrix Daksh Services India (P) Ltd
05.2025 - Current
SDS Support Executive
Amazon Development Centre India (P) LTD
09.2024 - 02.2025
Bachelor of Commerce - Honors
Tara Devi Harakh Chand Kankaria Jain College
High School -
Sri Ram Narayan Singh Memorial High School
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