Ayush Kumar Sharma
Sitamarhi
Summary
Detail-oriented Executive Coordinator with over 4 years of experience in fast-paced environments. Specializes in calendar management, travel coordination, email and expense handling, and cross-functional collaboration. Strong communication and multitasking skills. Excels in maintaining discretion, delivering high-quality support, and adapting to dynamic workflows. Eager to bring expertise to a collaborative and service-driven organization like Deloitte. Ensures seamless support for Partners, Principals, and Managing Directors.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Uffizio India PVT LTD
12.2024 - 05.2025
- Supported C-level stakeholders with calendar scheduling, meeting coordination, and cross-team task alignment.
- Ensured timely submission of expense reports and maintained documentation for executive review and audit.
- Created and managed client communications, organized virtual meetings, and maintained internal knowledge hubs.
- Handled multiple requests across a portfolio of clients with attention to detail and prioritization.
Associate Analyst
MTAP Technologies
06.2023 - 12.2024
- Managed scheduling and coordination of project review calls, internal team syncs, and executive-level briefings.
- Worked closely with teams across departments to streamline support operations and enhance partner engagement.
- Supported team leaders with administrative tasks including status reporting, meeting notes, and internal escalations
Customer Success Executive
Cleartax
11.2020 - 01.2023
- Delivered timely support to global users via email, chat, and calls with strong documentation and reporting.
- Maintained internal team documentation and knowledge bases to reduce turnaround time and ticket volume.
- Handled confidential financial and compliance information with a high level of discretion.
Education
BBA - Operations Management
Indian Institute of Tourism And Travel Management
09.2020
Skills
- Slack
- MS Office Suite
- Hubspot
- ZOHO
- Zendesk
- Escalation Handling
- Workday
- Jira
Timeline
Customer Success Manager
Uffizio India PVT LTD
12.2024 - 05.2025
Associate Analyst
MTAP Technologies
06.2023 - 12.2024
Customer Success Executive
Cleartax
11.2020 - 01.2023
BBA - Operations Management
Indian Institute of Tourism And Travel Management
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