Reading Novels
Ayush Mathur
Quality Analyst
Ghaziabad
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Quality Assurance Analyst
Ienergizer IT Services
02.2021 - Current
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Fixed identified issues to improve workflows.
- Supporting Team of QAs with their day to day challenges and get it streamlined for them to work efficiently
- Managing Attendance and Productions of QAs to share with the management and client on daily basis
Senior Customer Service Executive
Teleperformance
09.2020 - 01.2021
- Answered multi-line chats and used communication skills to assess client's issues and challenges.
- Improved customer satisfaction by addressing and resolving complex customer issues promptly and accurately.
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
- Resolved issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Supported the Supervisor with providing support to team members with their chat related queries.
- Provided assistance in process and product related challenges to fellow team members
Senior Sales Executive
Ienergizer IT Services
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of well laid out plan and strategies.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Later moved to Banking Department as Senior Customer Care Executive where we helped customer with their day to day queries regarding their account
Agent
Iqor
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, and outside collections agency coordination
- Negotiated to collect balance in full.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in both First Party as well as Third Party Collections
Education
B.A.LL.B - Law (Pre-Law)
Kamkus College of Law
Ghaziabad, India 04.2001 -
B.Com (Hons.) -
School Of Open Learning (SOL)
New Delhi, India 04.2001 -
Senior Secondary -
H.M.D.A.V Senior Secondary School
New Delhi 04.2001 -
Higher Secondary -
Siddharth International Public School
Sahibabad, India 04.2001 -
Skills
Client Relationship Management
Certification
Leadership essentials
Interests
Travelling
Binge Watch American Crime Shows
Cooking
Timeline
Lean Six Sigma - Black Belt
06-2024
Leadership essentials
05-2024
Lean Six Sigma - Green Belt
04-2024
Lean Six Sigma - Yellow Belt
03-2024
Quality Assurance Analyst
Ienergizer IT Services
02.2021 - Current
Senior Customer Service Executive
Teleperformance
09.2020 - 01.2021
Tally ERP 9.0
01-2013
B.A.LL.B - Law (Pre-Law)
Kamkus College of Law
04.2001 -
B.Com (Hons.) -
School Of Open Learning (SOL)
04.2001 -
Senior Secondary -
H.M.D.A.V Senior Secondary School
04.2001 -
Higher Secondary -
Siddharth International Public School
04.2001 -
Senior Sales Executive
Ienergizer IT Services
Agent
Iqor
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