Ayush Rajput

• 5+ Years of excellent experience as Sr. Support engineer.
• Strong experience in Unix, Unix Shell Scripting.
• Currently working for one of world biggest Airline (BritishAirways ) as Production Application Support engineer.
• Responsible for resolution of issues coming on Ecommerce platform using servicenow ticketing platform.
• Responsible for automation of tasks on client request using Shell Script.
• 4+ years of experience on ELK Stack, Splunk, kibana,Dynatrace, Datadog for log analysis ,creating visualization and dashboard.
• Good exposure of Release cycle , Handling min 3 releases per week on Production environment.
• 5 + Years experience in ITIL concepts like Change Management, Incident Management and Problem management. • Good hands on Application Servers like Weblogic/Apache & good understanding of web services protocols like SOAP & REST.
• Good Knowledge on Cloud Computing (AWS)
• Proactive, with excellent organizational skills that adds value to a professional environment. Self-motivated with natural leadership traits and skills.

• Worked as Production Application Support engineer for client Bank of ireland.
• Understanding tasks on client request and writing scripts on them.
• Create and maintain technical documentation and procedures for the UNIX system; participate in the maintenance, enhancement, and support of applications.
• Coordinating with development and cross functional teams to resolve technical issues.
• Communicating with Onsite team.

• Perform regular review of active, historical incidents and root cause analysis to identify trends and opportunities for improvements across IT functions
• Initiate communication of known issues or trends with the Service Desk, Infrastructure and other functions as needed; partner with Service Desk manager to review daily queue statistics to proactively identify potential chronic issues